Intermittently the VPN connects and then blocks onward access to the Internet.

[tom1977]

I'm using Pulse Secure for NHS connection, on Wifi and Win10. 70Mbps EE broadband, using standard EE broadband WiFi router.

Ookla Speedtest shows 70Mbps

I log into the VPN and it "connects". 

Instantly no onward internet connection.

I "disconnect" the Pulse Secure VPN.

Instantly 70Mbps back available.

Local IT support for work are completely incapable of explaining or fixing this.

I suspect it is a simple fix, maybe something to do with port forwarding...but they just prevaricate.

Any help offered here, things to try, would be most appreciated.

[cbrauckmiller]

Hello and thank you for the post.

It comes down to how the VPN appliance is configured.  Pulse Connect Secure can be configured in a couple different ways.

* Full Tunnel - All traffic from your workstation is sent down the tunnel to the VPN appliance which should in turn send the traffic out to the internet from the corporate office's internet connection.

* Split Tunnel - This mode allows the VPN admin to specific which corporate resources are to be tunneled and all other traffic should go out via the local physical interface on your PC.

A simple traceroute from your Win 10 box will tell you which way the traffic is going out.  Do you know if you are the only user facing this problem?  Your IT department should open a case with support if they are unable to determine the root cause of your issue. 

Thank you

Craig Brauckmiller

Pulse Secure

[[email protected]]

@tom1977 Connecting through WiFi or LAN? If using WiFi, please provide the WiFi model.