Internal Error Detected - MacOS

[mmarzaganov]

Hi everyone,

I have recently been using Pulse Secure to access my work place network, however since switching laptops an internal error messages shows up when I try to launch the PulseApplicationLauncher.app to initiate the download and installation of the Pulse Secure.app.

I have tried reinstalling the launcher, however the problem persists. Any help would be much appreciated.

Many thanks!

PS I have updated to BigSur, however this also made no difference to the issue.

The error message reads: 

internal error detected. Please try again. If issue persists, please contact your administrator. 

[Noggy33]

I am in same stuation.

Can anyone help me, please?

[[email protected]]

@mmarzaganov @Noggy33 Can you please check the contents of ~/Library/Logs/PulseSecureAppLauncher.log and share the last 10 log entries after replicating the issue?

(please santize if the logs contains any sensitive info like username, VPN server URL)

[Noggy33]

Hello,

I show PulseSecureAppLauncher.log below.

00167,09 2020/12/23 18:05:53.443 4 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 dsVerifyHelper.mm:23 - 'DSVerifyHelper::verifySignature()' Start
00308,09 2020/12/23 18:05:53.502 1 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 dsVerifyHelper.mm:81 - 'DSVerifyHelper::validate()' SecStaticCodeCheckValidity failed. (filename=/Users/user.name/Library/Application Support/Pulse Secure/SetupClient/pulseSetupDll.dylib, status=-67050)
00165,09 2020/12/23 18:05:53.528 4 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 dsVerifyHelper.mm:27 - 'DSVerifyHelper::verifySignature()' End
00175,09 2020/12/23 18:05:53.531 3 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 dsSetupClientHelper.cpp:88 - 'DSSetupClientHelper::loadSetupDll()' ended
00208,09 2020/12/23 18:05:53.531 3 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 dsSetupClientHelper.cpp:130 - 'DSSetupClientHelper::invokeSetupDll()' load function: dsInvokeSetupClient2
00183,09 2020/12/23 18:05:55.691 3 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 dsSetupClientHelper.cpp:146 - 'DSSetupClientHelper::invokeSetupDll()' retCode=-4
00181,09 2020/12/23 18:05:55.692 3 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 dsSetupClientHelper.cpp:48 - 'DSSetupClientHelper::invoke()' ended, retCode=-4
00177,09 2020/12/23 18:05:55.692 1 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 applauncher.cpp:832 - 'Psal::AppLauncher' clientHelper.invoke() failed: -4
00184,09 2020/12/23 18:05:57.092 1 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
00189,09 2020/12/23 18:05:57.100 3 user.name PulseApplication Pulse_secure_Application_Launcher p8905 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

[[email protected]]

@Noggy33 Code check is failing, "Code signature check on update failed: Error Domain=NSOSStatusErrorDomain Code=-67050 "The operation couldn’t be completed."

Are you trying to launch the Pulse Client from the web session? do you have Pulse Client installed in your machine? 

[mmarzaganov]

[email protected] in my case I try to launch off a web session (intranet) at my institution. It generally works on Macs, but not on my one. 

I received a Pulse Secure installation file from my IT department, so I have semi fixed the problem and I can connect manually. But it would still be nice to launch from a web session. Do you have a fix for the launcher on this front?

Many thanks!

[Noggy33]

[email protected]
I appriciate your comment.

I have installed Pulse Client.
And I am trying to launch the Pulse Client from the web session.
I get below message on browser.

"Pulse Secure Setup Client
Please sign in and try again. If the probrem continues, Please connect your system administrator."

"Pulse Secure Application Launcher
Detected an internal error.
Please retry. If the issue persists, contact your administrator."

[[email protected]]

@Noggy33 @mmarzaganov 

please try after installing the below DMG file - https://kb.pulsesecure.net/servlet/fileField?id=0BE3Z000000Xk0S and see if it helps.

[zanyterp]

were you able to receive a copy of the pulse dmg so you can install pulse successfully?

[mmarzaganov]

Yes, thank you.