Internal Error Detected - MacOS

[zanyterp]

you are welcome

[AB2021]

Hello, similar issue here. Downloaded and installed the installer mentioned in this thread, but no luck...

Seems that the Pulse Secure folder is missing from my ~/Library:

00295,09 2021/02/10 18:15:43.124 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:567 - 'dsLaunchApplication()' Launch Application: '/var/folders/sy/p4ckfrb9425gknw78r1nmyxr0000gn/T/SetupClient/PSSetupClientInstaller.ext.osx ', wait = 1, impersonate = 0, service=0
00158,09 2021/02/10 18:15:45.905 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:592 - 'dsLaunchApplication()' Ended: return 1
00177,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 setupHelper.mm:214 - 'DSSetupClientHelperExt::installSetupClientOneFile()' ended
00179,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:178 - 'DSSetupClientHelper::waitForSetupClient()' starting
00304,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:195 - 'DSSetupClientHelper::waitForSetupClient()' ERROR: /Volumes/HP SSD/Users/<User>/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.ini not found after download
00168,09 2021/02/10 18:18:46.201 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 osxapplauncher.mm:242 - 'Psal::AppLauncher' waitForSetupClient() failed
00165,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:816 - 'Psal::AppLauncher' InstallSetupClient()failed
00178,09 2021/02/10 18:18:49.013 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
00183,09 2021/02/10 18:18:49.027 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification
00165,09 2021/02/10 18:18:46.201 0 Alain PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:816 - 'Psal::AppLauncher' InstallSetupClient()failed
00178,09 2021/02/10 18:18:49.013 1 Alain PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
00183,09 2021/02/10 18:18:49.027 3 Alain PulseApplication Pulse_secure_Application_Launcher p85422 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

Thanks & regards.

[AB2021]

Hello, similar issue here. Downloaded and installed the installer mentioned in this thread, but no luck...

Seems that the Pulse Secure folder is missing from my ~/Library:

00295,09 2021/02/10 18:15:43.124 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:567 - 'dsLaunchApplication()' Launch Application: '/var/folders/sy/p4ckfrb9425gknw78r1nmyxr0000gn/T/SetupClient/PSSetupClientInstaller.ext.osx ', wait = 1, impersonate = 0, service=0
00158,09 2021/02/10 18:15:45.905 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:592 - 'dsLaunchApplication()' Ended: return 1
00177,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 setupHelper.mm:214 - 'DSSetupClientHelperExt::installSetupClientOneFile()' ended
00179,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:178 - 'DSSetupClientHelper::waitForSetupClient()' starting
00304,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:195 - 'DSSetupClientHelper::waitForSetupClient()' ERROR: /Volumes/HP SSD/Users/<User>/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.ini not found after download
00168,09 2021/02/10 18:18:46.201 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 osxapplauncher.mm:242 - 'Psal::AppLauncher' waitForSetupClient() failed
00165,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:816 - 'Psal::AppLauncher' InstallSetupClient()failed
00178,09 2021/02/10 18:18:49.013 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
00183,09 2021/02/10 18:18:49.027 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification

Thanks & regards.

[AB2021]

Not any answer yet?

It seems that (part of) my issue is that my home folder is not on my startup disk. The Setup Client installs in the Startup Disk (/Users/Alain/Library/Application Support/Pulse Secure/SetupClient), but then the Launcher looks for it in my correct ~/Library. 

00301,09 2021/03/06 19:27:05.895 3 Alain PulseApplication Pulse_secure_Application_Launcher p30239 t103 dsSetupClientHelper.cpp:261 - 'DSSetupClientHelper::isSetupClientInstalled()' /Volumes/SSD/Users/Alain/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.app not exists, return false

I then copied the Pulse Secure directory tree to my ~/Library and now get the following error:

00186,09 2021/03/06 19:44:12.435 4 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:274 - 'DSSetupClientHelper::isSetupClientInstalled()' return true
00161,09 2021/03/06 19:44:12.435 4 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsVerifyHelper.mm:23 - 'DSVerifyHelper::verifySignature()' Start
00159,09 2021/03/06 19:44:12.532 4 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsVerifyHelper.mm:27 - 'DSVerifyHelper::verifySignature()' End
00169,09 2021/03/06 19:44:12.538 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:88 - 'DSSetupClientHelper::loadSetupDll()' ended
00202,09 2021/03/06 19:44:12.538 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:130 - 'DSSetupClientHelper::invokeSetupDll()' load function: dsInvokeSetupClient2
00177,09 2021/03/06 19:44:42.585 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:146 - 'DSSetupClientHelper::invokeSetupDll()' retCode=-4
00175,09 2021/03/06 19:44:42.586 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:48 - 'DSSetupClientHelper::invoke()' ended, retCode=-4
00171,09 2021/03/06 19:44:42.586 1 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 applauncher.cpp:832 - 'Psal::AppLauncher' clientHelper.invoke() failed: -4
00178,09 2021/03/06 19:44:46.316 1 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client

What does the return code -4 mean?

Thanks,

      Alain.

[zanyterp]

thank you for the updates
i believe that the home folder hosted outside the startup drive is not something we support…however, i am not sure. if you have not done so already, can you please open a case with our support team?
as far as return code -4, i believe it is a macOS error code that the application tried to do something undefined/not supported on the OS (or a different form of generic error)

[ornella]

same issue here. Could you please help me sort this problem out? Mac os Big Sur 11.0.1

thank you

ornella

[zanyterp]

@ornella: are you also using a configuration with your home folder not on your startup disk?

[AB2021]

Thanks Zanyterp!

After reinstalling the whole macOS on my external SSD, all is well!

Would it be so complicated to consistently use the User Home Directory (a.k.a. ~) throughout all Pulse apps?

Regards,

       Alain.