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Internal Error Detected - MacOS

zanyterp
Moderator

Re: Internal Error Detected - MacOS

you are welcome
AB2021
New Contributor

Re: Internal Error Detected - MacOS

Hello, similar issue here. Downloaded and installed the installer mentioned in this thread, but no luck...

 

Seems that the Pulse Secure folder is missing from my ~/Library:

00295,09 2021/02/10 18:15:43.124 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:567 - 'dsLaunchApplication()' Launch Application: '/var/folders/sy/p4ckfrb9425gknw78r1nmyxr0000gn/T/SetupClient/PSSetupClientInstaller.ext.osx ', wait = 1, impersonate = 0, service=0
00158,09 2021/02/10 18:15:45.905 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:592 - 'dsLaunchApplication()' Ended: return 1
00177,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 setupHelper.mm:214 - 'DSSetupClientHelperExt::installSetupClientOneFile()' ended
00179,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:178 - 'DSSetupClientHelper::waitForSetupClient()' starting
00304,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:195 - 'DSSetupClientHelper::waitForSetupClient()' ERROR: /Volumes/HP SSD/Users/<User>/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.ini not found after download
00168,09 2021/02/10 18:18:46.201 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 osxapplauncher.mm:242 - 'Psal::AppLauncher' waitForSetupClient() failed
00165,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:816 - 'Psal::AppLauncher' InstallSetupClient()failed
00178,09 2021/02/10 18:18:49.013 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
00183,09 2021/02/10 18:18:49.027 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification
00165,09 2021/02/10 18:18:46.201 0 Alain PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:816 - 'Psal::AppLauncher' InstallSetupClient()failed
00178,09 2021/02/10 18:18:49.013 1 Alain PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
00183,09 2021/02/10 18:18:49.027 3 Alain PulseApplication Pulse_secure_Application_Launcher p85422 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received

Thanks & regards.

AB2021
New Contributor

Re: Internal Error Detected - MacOS

Hello, similar issue here. Downloaded and installed the installer mentioned in this thread, but no luck...

 

Seems that the Pulse Secure folder is missing from my ~/Library:

00295,09 2021/02/10 18:15:43.124 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:567 - 'dsLaunchApplication()' Launch Application: '/var/folders/sy/p4ckfrb9425gknw78r1nmyxr0000gn/T/SetupClient/PSSetupClientInstaller.ext.osx ', wait = 1, impersonate = 0, service=0
00158,09 2021/02/10 18:15:45.905 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupUtils.mm:592 - 'dsLaunchApplication()' Ended: return 1
00177,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 setupHelper.mm:214 - 'DSSetupClientHelperExt::installSetupClientOneFile()' ended
00179,09 2021/02/10 18:15:45.906 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:178 - 'DSSetupClientHelper::waitForSetupClient()' starting
00304,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 dsSetupClientHelper.cpp:195 - 'DSSetupClientHelper::waitForSetupClient()' ERROR: /Volumes/HP SSD/Users/<User>/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.ini not found after download
00168,09 2021/02/10 18:18:46.201 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 osxapplauncher.mm:242 - 'Psal::AppLauncher' waitForSetupClient() failed
00165,09 2021/02/10 18:18:46.201 0 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:816 - 'Psal::AppLauncher' InstallSetupClient()failed
00178,09 2021/02/10 18:18:49.013 1 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
00183,09 2021/02/10 18:18:49.027 3 <User> PulseApplication Pulse_secure_Application_Launcher p85422 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification

Thanks & regards.

AB2021
New Contributor

Re: Internal Error Detected - MacOS

Not any answer yet?

 

It seems that (part of) my issue is that my home folder is not on my startup disk. The Setup Client installs in the Startup Disk (/Users/Alain/Library/Application Support/Pulse Secure/SetupClient), but then the Launcher looks for it in my correct ~/Library. 
00301,09 2021/03/06 19:27:05.895 3 Alain PulseApplication Pulse_secure_Application_Launcher p30239 t103 dsSetupClientHelper.cpp:261 - 'DSSetupClientHelper::isSetupClientInstalled()' /Volumes/SSD/Users/Alain/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.app not exists, return false
 
I then copied the Pulse Secure directory tree to my ~/Library and now get the following error:
00186,09 2021/03/06 19:44:12.435 4 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:274 - 'DSSetupClientHelper::isSetupClientInstalled()' return true
00161,09 2021/03/06 19:44:12.435 4 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsVerifyHelper.mm:23 - 'DSVerifyHelper::verifySignature()' Start
00159,09 2021/03/06 19:44:12.532 4 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsVerifyHelper.mm:27 - 'DSVerifyHelper::verifySignature()' End
00169,09 2021/03/06 19:44:12.538 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:88 - 'DSSetupClientHelper::loadSetupDll()' ended
00202,09 2021/03/06 19:44:12.538 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:130 - 'DSSetupClientHelper::invokeSetupDll()' load function: dsInvokeSetupClient2
00177,09 2021/03/06 19:44:42.585 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:146 - 'DSSetupClientHelper::invokeSetupDll()' retCode=-4
00175,09 2021/03/06 19:44:42.586 3 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 dsSetupClientHelper.cpp:48 - 'DSSetupClientHelper::invoke()' ended, retCode=-4
00171,09 2021/03/06 19:44:42.586 1 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 applauncher.cpp:832 - 'Psal::AppLauncher' clientHelper.invoke() failed: -4
00178,09 2021/03/06 19:44:46.316 1 Alain PulseApplication Pulse_secure_Application_Launcher p30457 t103 applauncher.cpp:731 - 'Psal::AppLauncher' Failed to communicate with setup client
What does the return code -4 mean?
 
Thanks,
 
      Alain.

 

 

zanyterp
Moderator

Re: Internal Error Detected - MacOS

thank you for the updates
i believe that the home folder hosted outside the startup drive is not something we support…however, i am not sure. if you have not done so already, can you please open a case with our support team?
as far as return code -4, i believe it is a macOS error code that the application tried to do something undefined/not supported on the OS (or a different form of generic error)