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Internal Error Detected...!

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New Contributor

Internal Error Detected...!

Hello,

I am facing issue with Pulse Application Launcher. Below are steps to reach to error.

1. Soon after, I got a pop up for "Open Pulse Secure Appliation Launcher", I clicked on same.

2. It started "Installing setup client module"

3. After 1/2 minutes, I got an error message. "Detected an internal error. Please retry, If the issue persistes, contact you admin"

I am using windows 8 OS and using pulse secure to connect to company system.

 

Please help...!

 

Jaydeep

35 REPLIES 35
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Occasional Visitor

Re: Internal Error Detected...!


@jaydeep wrote:

Hello,

I am facing issue with Pulse Application Launcher. Below are steps to reach to error.

1. Soon after, I got a pop up for "Open Pulse Secure Appliation Launcher", I clicked on same.

2. It started "Installing setup client module"

3. After 1/2 minutes, I got an error message. "Detected an internal error. Please retry, If the issue persistes, contact you admin"

I am using windows 8 OS and using pulse secure to connect to company system.

 

Please help...!

 

Jaydeep


I had same issue few days back but, i still not get any solution about this.

 

admin - removed unwanted link

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Moderator

Re: Internal Error Detected...!

Hi @jaydeep and @James665,

 

It's a generic error message which could bre caused due to various reasons, please replicate the issue and provide the debuglog.log files (upload to any filehosters and share the link to download) from C:\ProgramData\Pulse Secure\Logging or C:\Users\Public\Pulse Secure\Logging folder for review.

 

Thanks,

Ray.

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Internal Error Detected...!

debuglog.log:
https://pastebin.com/e1XCKL0p

Hello,
i get this error when i try to connect my company VPN:

https://i.imgur.com/XPrfGge.png
https://i.imgur.com/B1bmhze.png

I've Windows 10 uptaded(updated recently).
How do i solve it?

Highlighted
Occasional Visitor

Re: Internal Error Detected...!

Same problem,

 

WIN 7 OS

 

Link for debug file

https://drive.google.com/open?id=1wh5dzaoAi6kuIhjAyYYLLMLXy81nTQ2A

 

 

Highlighted
Moderator

Re: Internal Error Detected...!

Hi @colman,

 

It seems that download call initiated by PulseExt.exe process gets closed abruptly while download the setup client installer file, could be caused by Antivirus/Firewall installed on your machine.

 

I will send you a download link for setup client in PM, please download and install the setup client and try launching the Pulse Client.

 

Thank you,

Ray.

PCS Expert
Pulse Connect Secure Certified Expert
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New Member

Re: Internal Error Detected...!

I am also facing the same issue. I am using windows 10. 

 

How to resolve it?

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Stops when Installing setup client module!

I am having a similar error..   Smiley Frustrated

When attempting to log onto a Customer's Portal, which requires Pulse... when it begins running the Installing Setup Client Module - the progress bar runs for less than a minute - then an error comes up - detected an internal error... help! 



 

Highlighted
Moderator

Re: Stops when Installing setup client module!

Hi @isha & @NoMoreIssuesPlease,

 

Please replicate the issue and provide the debuglog.log files (upload to any filehosters and share the link to download) from C:\ProgramData\Pulse Secure\Logging or C:\Users\Public\Pulse Secure\Logging folder for review.

 

Thank you,

Ray.

PCS Expert
Pulse Connect Secure Certified Expert
Highlighted
New Contributor

Re: Internal Error Detected...!

dear i have the same issue please find the file on the below link :

 

 

<LINK REMOVED>

 

please advise