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Internal Error Detected...!

theisenb
New Contributor

Re: Stops when Installing setup client module!

Hi - 

 

I am also encountering this issue. Here is the debugging log:

<LINK REMOVED>

 

Thanks,

Brian

r@yElr3y
Moderator

Re: Stops when Installing setup client module!

@theisenb Do you see the Pulse Secure Setup Client component present under uninstall programs list? If yes, then what's the version of the component?

PCS Expert
Pulse Connect Secure Certified Expert
dpaolino
New Member

Re: Stops when Installing setup client module!

I am having the same problem - where do I send my logging file - my corp IT department is telling me I need to do a complete laptop reimage.  Is this true? Or is there a fix.  (Unfortunately, that is the VPN death message and will require for the system to be reimaged?)  Is this an accruate statement?

 

Dawn

Arantxa_ME
Occasional Visitor

Re: Stops when Installing setup client module!

Good morning,

I have the same problem trying to connect to the VPN.

Can you help me?

notagui
Occasional Visitor

Re: Internal Error Detected...!

I'm constantly having this problem on a windows 10 virtual machine (fresh install).

Network mode is bridged, I have no problems connecting on vpn, only the application launcher won't start and, a minute or two later, the dreaded error box.

Tryied reinstalled multiples times, to no avail. Software version is 9.1.10247

Here is a link to logs: https://1drv.ms/u/s!AnadsUCBwt5YgUa0ll9nAhEgvKxm?e=5eb5F4

 

cheers

Guido

robyr
New Contributor

Re: Internal Error Detected...!

Hello I have the same problem.

I need help, I tried to reinstallm disable Windows defender without results.

 

Thanks

zanyterp
Moderator

Re: Internal Error Detected...!

if you have not done so, please open a case with our support team
tinkusur
New Contributor

Re: Internal Error Detected...!

It seems that download call initiated by PulseExt.exe process gets closed abruptly while download the setup client installer file, could be caused by Antivirus/Firewall installed on your machine.