cancel
Showing results for 
Search instead for 
Did you mean: 

Internal error detected

Mathis
Occasional Contributor

Internal error detected

When attempting to log onto a Customer's Portal, which requires Pulse... when it begins running the Installing Setup Client Module - the progress bar runs for less than a minute - then an error comes up - detected an internal error... I really need help pls

8 REPLIES 8
r@yElr3y
Moderator

Re: Internal error detected

@Mathis Can you please check if the Setup Client has been installed in the machine under control panel >> Add or remove programs. If yes, then whats the version of the client installed?

PCS Expert
Pulse Connect Secure Certified Expert
Mathis
Occasional Contributor

Re: Internal error detected

Thank you for your reply. the version is 8.1.102.61663

r@yElr3y
Moderator

Re: Internal error detected

@Mathis 8.1.X setup client will fail due to codesign certificate issue.

 

Solution is to upgrade the server to a fix version, uninstall the old components, connect to the VPN server to receive the updated clients.

 

Reference - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781/?kA13Z000000fzbR

PCS Expert
Pulse Connect Secure Certified Expert
Mathis
Occasional Contributor

Re: Internal error detected

I don't understand what to do

Mathis
Occasional Contributor

Re: Internal error detected

now when i try to open the pulse app there is an error message "cannot open this installation package. check that it exists and that you are authorized ...

r@yElr3y
Moderator

Re: Internal error detected

@Mathis Are you trying to install and use Pulse Client or any other components like Terminal services, etc.?

 

If you're trying to get Pulse Client, ask the team to provide a setup package (MSI file) and install it manually on your computer (need to admin privileges) and connect to VPN by creating a manual connection. 8.X servers cannot serve the client package through web anymore (after 12th April) due to the cert expiry.

 

You have to either get the client package installed manually or request the VPN team to upgrade their servers to a patched version as mentioned in the KB.

PCS Expert
Pulse Connect Secure Certified Expert
Mathis
Occasional Contributor

Re: Internal error detected

ok thank you very much

 

adagnano
New Contributor

Re: Internal error detected

after installation from server endpoint i have the same issue this is the error in log:
00174,09 2021/08/09 10:27:28.285 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupParameters.cpp:88 - 'DSSetupParameters::getParameter()' DSSETUP_CHECK_UPGRADE=
00189,09 2021/08/09 10:27:28.285 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupApplicationMgr.cpp:421 - 'DSSetupApplicationMgr::checkForUpdate()' Start checkForUpdateOnly 0
00335,09 2021/08/09 10:27:28.285 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupComponent.cpp:409 - 'DSSetupComponent::getAttribute()' GetPrivateProfileString(displayName=Pulse Secure, name=DisplayVersion, iniPath=C:\Program Files (x86)\Pulse Secure\Pulse\PulseSecureVersion.ini) not found, try productName: PulseSecure
00310,09 2021/08/09 10:27:28.285 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupComponent.cpp:415 - 'DSSetupComponent::getAttribute()' GetPrivateProfileString(displayName=PulseSecure, name=DisplayVersion, iniPath=C:\Program Files (x86)\Pulse Secure\Pulse\PulseSecureVersion.ini) not found, try
00232,09 2021/08/09 10:27:28.285 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupComponent.cpp:422 - 'DSSetupComponent::getAttribute()' File not exists: C:\Program Files (x86)\Pulse Secure\Pulse\PulseSecureVersion.ini
00252,09 2021/08/09 10:27:28.286 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupComponent.cpp:268 - 'DSSetupComponent::checkInstalledVersion()' DisplayVersion not found in C:\Program Files (x86)\Pulse Secure\Pulse\PulseSecureVersion.ini
00187,09 2021/08/09 10:27:28.286 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupComponent.cpp:245 - 'DSSetupComponent::checkVersion()' Pulse Secure processed with code -54
00204,09 2021/08/09 10:27:28.286 1 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupApplicationMgr.cpp:454 - 'DSSetupApplicationMgr::checkForUpdate()' ERROR: comp->checkForUpdate() failed: -54
00174,09 2021/08/09 10:27:28.286 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupParameters.cpp:88 - 'DSSetupParameters::getParameter()' DSSETUP_CHECK_UPGRADE=
00196,09 2021/08/09 10:27:28.286 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupApplicationMgr.cpp:161 - 'DSSetupApplicationMgr:Smiley TonguerepareRequest()' checkForUpdate() return code: -54
00198,09 2021/08/09 10:27:28.286 1 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupApplicationMgr.cpp:173 - 'DSSetupApplicationMgr:Smiley TonguerepareRequest()' ERROR: checkForUpdate() failed: -54
00165,09 2021/08/09 10:27:28.286 3 Alessandro PulseSetupClient.exe PulseSetupClient p8320 t2F38 dsSetupApplicationMgr.cpp:133 - 'DSSetupApplicationMgr::invoke()' Ended: -54