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Juniper Networks Virtual Adapter suddenly disappeared, can't be fixed via MSI Repair or reinstalling

tnguyendoit
Contributor

Juniper Networks Virtual Adapter suddenly disappeared, can't be fixed via MSI Repair or reinstalling

Juniper Networks Virtual Adapter suddenly disappeared, can't be fixed via MSI Repair or reinstalling

 

Just happened out of the blue. This is an enterprise managed endpoint. I'm a Domain Admins with local admin privileges. No other VPN Client on here, nothing Cisco.

 

jnprvamgr.sys exists in "C:\Windows\System32\drivers"

The other .sys files (jnprns and jpnrva) don't exist in that location

 

I tried repairing using the MSI, tried uninstalling and cleaning out and Pulse-related files and registry entries, tried (re)installing various clients (9.1R12, 9.1R15, ISAC 22.2R1.0), they all installed except the Juniper Network Virtual Adapter just isn't there (yes, I forced Device Manager to show hidden device).

 

Box has Ethernet only.

 

Also tried without McAfee ENS 10.7, same results, so it's not AV interfering.

 

C:\>sc query jnprvamgr

SERVICE_NAME: jnprvamgr
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

 

C:\>sc query jnprns
[SC] EnumQueryServicesStatusSmiley SurprisedpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\>sc query jnprva
[SC] EnumQueryServicesStatusSmiley SurprisedpenService FAILED 1060:

The specified service does not exist as an installed service.

 

 

 

Here are the entries of "C:\Windows\INF\setupapi.dev.log" initially, all showed success but the Juniper Network Virtual Adapter still not installed

 

When repairing then it will show:

 

>>> [Deinstall network driver]
>>> Section start 2022/12/08 18:33:12.834
cmd: C:\WINDOWS\system32\netcfg.exe -v -u jnprns
dvi: Driver still has references, so no changes made
<<< Section end 2022/12/08 18:33:12.881
<<< [Exit status: FAILURE(0x0004a023)]

 

>>> [SetupCopyOEMInf - C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_441cf03fe65c02d4\jnprva.inf]
>>> Section start 2022/12/08 18:33:14.526
cmd: C:\Windows\System32\MsiExec.exe -Embedding 02FAB73841FBDB7F299CA3396A2E159A E Global\MSI0000
inf: Copy style: 0x00000008
inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_441cf03fe65c02d4\jnprva.inf
inf: Published Inf Path: C:\WINDOWS\INF\oem60.inf
<<< Section end 2022/12/08 18:33:14.526
<<< [Exit status: FAILURE(0x00000050)]

 

>>> [SetupCopyOEMInf - C:\WINDOWS\System32\DriverStore\FileRepository\jnprvamgr.inf_amd64_f7b27300cbd1f456\jnprvamgr.inf]
>>> Section start 2022/12/08 18:33:14.947
cmd: C:\Windows\System32\MsiExec.exe -Embedding 02FAB73841FBDB7F299CA3396A2E159A E Global\MSI0000
inf: Copy style: 0x00000008
inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\jnprvamgr.inf_amd64_f7b27300cbd1f456\jnprvamgr.inf
inf: Published Inf Path: C:\WINDOWS\INF\oem61.inf
<<< Section end 2022/12/08 18:33:14.947
<<< [Exit status: FAILURE(0x00000050)]

 

etc

 

2 REPLIES 2
zanyterp
Moderator

Re: Juniper Networks Virtual Adapter suddenly disappeared, can't be fixed via MSI Repair or reinstal

please open a case with our support team
caroljames972022
New Member

Re: Juniper Networks Virtual Adapter suddenly disappeared, can't be fixed via MSI Repair or reinstal

You should contact Juniper Forum. I think there must some hardware error. I have been using a Juniper Networks EX3400-24T and It doesn't happen.