Linux pulse secure service crash.

[ujoty]

Hi,

I'm using pulse secure client on Ubuntu 22.04 and after couple hours pulsesecure service always crashes.

This is what I see in journal log:

Nov 30 20:40:33 cmg768-Z15G8 kernel: traps: pulsesecure[1704662] general protection fault ip:7f0d3f69d165 sp:7f0d069fc7d0 error:0 in ncAccessMethod.so[7f0d3f600000+11d000]
Nov 30 20:40:33 cmg768-Z15G8 systemd[1]: pulsesecure.service: Main process exited, code=killed, status=11/SEGV
Nov 30 20:40:33 cmg768-Z15G8 systemd[1]: pulsesecure.service: Failed with result 'signal'.
Nov 30 20:40:33 cmg768-Z15G8 systemd[1]: pulsesecure.service: Consumed 1min 13.480s CPU time.

[zanyterp]

which version of pulse are you using?
if you have not done so, please open a case with our support team for further investigation

[ujoty]

I'm using ps-pulse-linux-9.1r14.0-b13525-64bit-installer.deb

I probably need to go through my companys suport center to submit support request.

[zanyterp]

thank you for confirming the release and then checking with your company support center for a support request. is there a chance that this happens during file transports? there is an issue resolved in future releases; can you ask for them to get you a copy of the latest client?

[ujoty]

File transports, rather not, I use ssh mainly over this vpn.

One other thing I noticed is that it seems that it happens only when I have ipsec tunnel enabled.

We use pulse secure to access our company network, and then within that network we have ipsec (via strongswan using eap-mschapv2 authentication) tunnel setup to access our lab network.

[zanyterp]

ok, thank you
that may be the problem (tunneling over a tunnel).
it may be worth asking if your support/helpdesk team can get the newer client for testing, just in case.