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Mac OS continue crashing

New Contributor

Mac OS continue crashing

Hi all. Pulse Secure client continue crashing my Mac...

Prev version was FULLY removed from my Mac. I install 9.1.9 (4983) and faced again with a crash.

How to resolve it?

 

panic(cpu 0 caller 0xffffff80100c1eff): assertion failed: (MBUFQ_EMPTY(&cfq->q_mq) && cfq->q_start == cfq->q_end) || (!MBUFQ_EMPTY(&cfq->q_mq) && cfq->q_start != cfq->q_end), file: /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.2/bsd/net/content_filter.c, line: 1067
Backtrace (CPU 0), Frame : Return Address
0xffffff9237393730 : 0xffffff800f91a65d
0xffffff9237393780 : 0xffffff800fa54a75
0xffffff92373937c0 : 0xffffff800fa465fe
0xffffff9237393810 : 0xffffff800f8c0a40
0xffffff9237393830 : 0xffffff800f919d27
0xffffff9237393930 : 0xffffff800f91a117
0xffffff9237393980 : 0xffffff80100c1a6c
0xffffff92373939f0 : 0xffffff80100c1eff
0xffffff9237393a00 : 0xffffff800fcd7bde
0xffffff9237393a40 : 0xffffff800fcd7ef8
0xffffff9237393bd0 : 0xffffff800fcd63e8
0xffffff9237393c20 : 0xffffff800fcd320e
0xffffff9237393c80 : 0xffffff800fe5b5c9
0xffffff9237393cd0 : 0xffffff800fed32eb
0xffffff9237393df0 : 0xffffff800fea7eac
0xffffff9237393e20 : 0xffffff800fea14a0
0xffffff9237393ee0 : 0xffffff800fea1260
0xffffff9237393f40 : 0xffffff800ff84be7
0xffffff9237393fa0 : 0xffffff800f8c1206

BSD process name corresponding to current thread: net.pulsesecure.
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19H2

Kernel version:
Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64
Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD
Kernel slide: 0x000000000f600000
Kernel text base: 0xffffff800f800000
__HIB text base: 0xffffff800f700000
System model name: MacBookPro15,1 (Mac-937A206F2EE63C01)
System shutdown begun: NO

System uptime in nanoseconds: 389333770614975
last loaded kext at 223668432050589: @filesystems.smbfs 3.4.4 (addr 0xffffff7f95045000, size 450560)
loaded kexts:
@filesystems.smbfs 3.4.4
@kext.AMDFramebuffer 3.1.0
@kext.AMDRadeonX4000 3.1.0
@kext.AMDRadeonServiceManager 3.1.0
>!AGraphicsDevicePolicy 5.2.6
@fileutil 20.036.15
@AGDCPluginDisplayMetrics 5.2.6
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.6f7
>AGPM 111.4.4
>!APlatformEnabler 2.7.0d0
>X86PlatformShim 1.0.0
>pmtelemetry 1
>!AUpstreamUserClient 3.6.8
@Dont_Steal_Mac_OS_X 7.0.0
>AGDCBacklightControl 5.2.6
>BridgeAudioCommunication 6.70.7
>!A!IKBLGraphics 14.0.7
>ACPI_SMC_PlatformPlugin 1.0.0
>!AThunderboltIP 3.1.4
@kext.AMD9500!C 3.1.0
>!ABacklight 180.3
>!AAVEBridge 6.1
>!A!ICFLGraphicsFramebuffer 14.0.7
>!AFIVRDriver 4.1.0
>!AMuxControl2 5.2.6
>!ATopCaseHIDEventDriver 3430.1
>!AHIDALSService 1
>!ABridgeAudio!C 6.70.7
>!AGFXHDA 100.1.429
>!A!IPCHPMC 2.0.1
>!A!ISlowAdaptiveClocking 4.0.0
>!AMCCSControl 1.14
@filesystems.autofs 3.0
>BCMWLANFirmware4355.Hashstore 1
>BCMWLANFirmware4364.Hashstore 1
>BCMWLANFirmware4377.Hashstore 1
>!AFileSystemDriver 3.0.1
@filesystems.hfs.kext 522.100.5
@BootCache 40
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
>!AVirtIO 1.0
>!ABCMWLANBusInterfacePCIe 1
@filesystems.apfs 1412.141.1
@private.KextAudit 1.0
>!AACPIButtons 6.1
>!ASmartBatteryManager 161.0.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>usb.cdc.acm 5.0.0
>usb.serial 6.0.0
>!UMergeNub 900.4.2
>!UAudio 323.4
@kext.AMDRadeonX4100HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.1.0
|IOAVB!F 850.1
>IOPlatformPluginLegacy 1.0.0
>!AHDA!C 283.15
|IOHDA!F 283.15
@!AGPUWrangler 5.2.6
>!ABacklightExpert 1.1.0
>!AHIDKeyboard 209
|IO!BHost!CUARTTransport 7.0.6f7
|IO!BHost!CTransport 7.0.6f7
>!A!ILpssUARTv1 3.0.60
>!A!ILpssUARTCommon 3.0.60
>!AOnboardSerial 1.0
>!AActuatorDriver 3440.1
|IOAccelerator!F2 438.7.3
>X86PlatformPlugin 1.0.0
>!AGraphicsControl 5.2.6
>!AThunderboltEDMSink 4.2.3
>!AThunderboltDPOutAdapter 6.2.6
>!AHS!BDriver 3430.1
>IO!BHIDDriver 7.0.6f7
>!AMultitouchDriver 3440.1
>!AInputDeviceSupport 3440.8
|IONDRVSupport 576.1
>IOPlatformPlugin!F 6.0.0d8
>!ASMBusPCI 1.0.14d1
@kext.AMDSupport 3.1.0
@!AGraphicsDeviceControl 5.2.6
|IOSlowAdaptiveClocking!F 1.0.0
>!ASMBus!C 1.0.18d1
|IOGraphics!F 576.1
@plugin.IOgPTPPlugin 840.3
|IOEthernetAVB!C 1.1.0
@kext.triggers 1.0
>usb.IOUSBHostHIDDevice 1.2
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
|IOAudio!F 300.2
@vecLib.kext 1.2.0
>!ABCMWLANCore 1.0.0
>mDNSOffloadUserClient 1.0.1b8
>IOImageLoader 1.0.0
|IOSerial!F 11
|IO80211!FV2 1200.12.2b1
>corecapture 1.0.4
|IOSkywalk!F 1
>!AThunderboltPCIDownAdapter 2.5.4
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AHPM 3.4.4
>!A!ILpssI2C!C 3.0.60
>!A!ILpssDmac 3.0.60
>!A!ILpssI2C 3.0.60
>!AXsanScheme 3
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
>usb.!UVHCIBCE 1.2
>usb.!UVHCI 1.2
>usb.!UVHCICommonBCE 1.0
>usb.!UVHCICommon 1.0
>!AEffaceableNOR 1.0
|IOBufferCopy!C 1.1.0
|IOBufferCopyEngine!F 1
|IONVMe!F 2.1.0
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
>!ASMCRTC 1.0
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@kext.!AMatch 1.0.0d1
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|CoreAnalytics!F 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
>DiskImages 493.0.0
|IO!B!F 7.0.6f7
|IO!BPacketLogger 7.0.6f7
>!ASSE 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.140.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>usb.!UCommon 1.0
>!UHostMergeProperties 1.2
>!ABusPower!C 1.0
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1

1 REPLY 1
Moderator

Re: Mac OS continue crashing

@vkiryakov Please open a support ticket with us for investigating this issue.

PCS Expert
Pulse Connect Secure Certified Expert