cancel
Showing results for 
Search instead for 
Did you mean: 

Mac Pulse Secure app cannot connect to vpn

grace150506
Not applicable

Mac Pulse Secure app cannot connect to vpn

I'm using pulse secure version 5.2.5 (869) and Mac OS 12.12.5, everything went fine before I restarted my Laptop yesterday.
pulse secure just clear all my vpn record, then I uninstalled and installed again, then I cannot connect to any vpn any more.

below is my error log, appreciate any advice.

00219,09 2017/06/21 12:00:21.649 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00290,09 2017/06/21 12:00:21.649 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:927 - 'ConnectionManager' onManualConnectStateChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, connect: 1/1, disconnect: 0/0, machineSuspended: 0, context: 1, state kStateDisconnected
00155,09 2017/06/21 12:00:21.649 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:414 - 'ConnectionManager' starting connection method ive
00153,09 2017/06/21 12:00:21.667 3 root dsAccessService dsAccessService p0836 t6617 accessService.cpp:412 - 'AccessService' notify plugin iveAccessMethod loaded
00213,09 2017/06/21 12:00:21.667 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:469 - 'ConnectionManager' connecting ive:60733ce99114435785ea2fba119dcd47, reason: user start/stop, identity: user
00183,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 accessMonitorablePlugin.cpp:17 - 'PluginMonitor' Can't subscribe to plugin monitoring, code 0xe000000c
00191,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:206 - 'iveConnectionMethod' iveConnectionInstance::Connect(:60733ce99114435785ea2fba119dcd47)
00206,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [preconfig list] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00197,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [final] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00236,09 2017/06/21 12:00:21.667 2 root dsAccessService ConnectionStore p0836 t6617 ConnectionStoreService.cpp:822 - 'ConnectionStoreService' deleteAttribute - bad attribute name ive:60733ce99114435785ea2fba119dcd47 uri-node>last-connected-uri
00156,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:329 - 'iveConnectionMethod' No session type set, using IVE
00171,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:354 - 'iveConnectionMethod' No DSID entry, treating as new authentication
00166,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:393 - 'iveConnectionMethod' No transport type set, defaulting to IFT
00203,09 2017/06/21 12:00:21.668 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'taitra' (ive:60733ce99114435785ea2fba119dcd47)
00163,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t462B iftProvider.cpp:1332 - 'iftProvider' Using authentication network timeout of (120000) msec
00167,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t462B accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00128,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:665 - 'iftProvider' Connecting directly
00189,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:633 - 'iftProvider' Connecting to host 210.241.128.88:443 ip 210.241.128.88 resolved 210.241.128.88
00185,09 2017/06/21 12:00:21.684 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.684 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00230,09 2017/06/21 12:00:21.684 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:60733ce99114435785ea2fba119dcd47)
00219,09 2017/06/21 12:00:21.684 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.684 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00185,09 2017/06/21 12:00:21.703 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.704 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00230,09 2017/06/21 12:00:21.704 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:60733ce99114435785ea2fba119dcd47)
00219,09 2017/06/21 12:00:21.704 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.704 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00185,09 2017/06/21 12:00:21.709 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.709 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00230,09 2017/06/21 12:00:21.709 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:60733ce99114435785ea2fba119dcd47)
00219,09 2017/06/21 12:00:21.709 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.709 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00192,09 2017/06/21 12:00:21.768 2 root dsAccessService iftProvider p0836 t651F channelProviderImplCert.cpp:75 - 'iftProvider' GetConnectionInfo on ive session 60733ce99114435785ea2fba119dcd47 failed
00149,09 2017/06/21 12:00:21.776 3 root dsAccessService dsAccessService p0836 t651F accessService.cpp:412 - 'AccessService' notify plugin jamUIPlugin loaded
00167,09 2017/06/21 12:00:21.776 3 root dsAccessService iftProvider p0836 t651F accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00141,09 2017/06/21 12:00:21.776 1 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:1843 - 'iftProvider' HTTP connection failed 5 100005
00157,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t651F connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00175,09 2017/06/21 12:00:21.776 1 root dsAccessService iveConnectionMethod p0836 t651F connInstance.cpp:1664 - 'iveConnectionMethod' Error Connecting channel. Stage 514 Error 9 0x9
00153,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t651F connInstance.cpp:2468 - 'iveConnectionMethod' Queuing schedule retry 9 0
00144,09 2017/06/21 12:00:21.776 3 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:317 - 'iftProvider' iftProvider:Smiley TongueroviderThread exiting
00147,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2486 - 'iveConnectionMethod' Scheduling retry 9 0
00191,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:38 - 'iveConnectionMethod' onChannelDisconnected untilNow 0 vpn 0 error 9 time 1498017621
00163,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:179 - 'iveConnectionMethod' onRetry proxy now (failed direct)
00214,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2622 - 'iveConnectionMethod' Retry: error 0x9 rr 0, uri https://210.241.128.88 via proxy address dns_lookup in 0 sec
00153,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.h:365 - 'iveConnectionMethod' Beginning connection retry...
00156,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:329 - 'iveConnectionMethod' No session type set, using IVE
00171,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:354 - 'iveConnectionMethod' No DSID entry, treating as new authentication
00137,09 2017/06/21 12:00:21.776 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00166,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:393 - 'iveConnectionMethod' No transport type set, defaulting to IFT
00129,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00163,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1332 - 'iftProvider' Using authentication network timeout of (120000) msec
00167,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00183,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1417 - 'iftProvider' iftPRovider: attempting to get proxy settings for https://210.241.128.88/
00185,09 2017/06/21 12:00:21.777 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.777 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00180,09 2017/06/21 12:00:21.777 2 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1424 - 'iftProvider' requested connect by proxy, but couldn't get proxy settings. Error 0x1
00219,09 2017/06/21 12:00:21.777 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00157,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00322,09 2017/06/21 12:00:21.777 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00174,09 2017/06/21 12:00:21.777 1 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1664 - 'iveConnectionMethod' Error Connecting channel. Stage 0 Error 13 0xd
00154,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2468 - 'iveConnectionMethod' Queuing schedule retry 13 0
00137,09 2017/06/21 12:00:21.777 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00148,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2486 - 'iveConnectionMethod' Scheduling retry 13 0
00192,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:38 - 'iveConnectionMethod' onChannelDisconnected untilNow 0 vpn 0 error 13 time 1498017621
00161,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:166 - 'iveConnectionMethod' onRetry direct delay (no proxy)
00206,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [preconfig list] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00197,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [final] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00215,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2622 - 'iveConnectionMethod' Retry: error 0xd rr 0, uri https://210.241.128.88 via direct address dns_lookup in 5 sec
00219,09 2017/06/21 12:00:21.781 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.781 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:21.781 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00185,09 2017/06/21 12:00:21.790 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.790 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00185,09 2017/06/21 12:00:21.794 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00134,09 2017/06/21 12:00:21.794 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(I…#Ú
00159,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:621 - 'AccessService' plugin jamUIPlugin, unloading(0x0)...
00156,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:339 - 'AccessService' plugin jamUIPlugin, stopping(0)...
00152,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:392 - 'AccessService' plugin jamUIPlugin has stopped
00156,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:295 - 'AccessService' plugin jamUIPlugin, cleaning up...
00160,09 2017/06/21 12:00:25.096 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:326 - 'AccessService' plugin jamUIPlugin has been cleaned up
00151,09 2017/06/21 12:00:25.096 3 root dsAccessService dsAccessService p0836 t2D0F accessService.cpp:419 - 'AccessService' notify plugin jamUIPlugin unloaded
00153,09 2017/06/21 12:00:26.832 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.h:365 - 'iveConnectionMethod' Beginning connection retry...
00156,09 2017/06/21 12:00:26.833 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:329 - 'iveConnectionMethod' No session type set, using IVE
00137,09 2017/06/21 12:00:26.833 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00171,09 2017/06/21 12:00:26.833 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:354 - 'iveConnectionMethod' No DSID entry, treating as new authentication
00166,09 2017/06/21 12:00:26.833 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:393 - 'iveConnectionMethod' No transport type set, defaulting to IFT
00129,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00163,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1332 - 'iftProvider' Using authentication network timeout of (120000) msec
00167,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6617 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00128,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:665 - 'iftProvider' Connecting directly
00189,09 2017/06/21 12:00:26.834 3 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:633 - 'iftProvider' Connecting to host 210.241.128.88:443 ip 210.241.128.88 resolved 210.241.128.88
00185,09 2017/06/21 12:00:26.834 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.834 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00219,09 2017/06/21 12:00:26.834 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.834 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:26.834 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00219,09 2017/06/21 12:00:26.838 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.838 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:26.838 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00185,09 2017/06/21 12:00:26.847 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.847 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00185,09 2017/06/21 12:00:26.851 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.851 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00219,09 2017/06/21 12:00:26.851 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.851 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:26.851 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00219,09 2017/06/21 12:00:26.856 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.856 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00185,09 2017/06/21 12:00:26.864 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.864 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00192,09 2017/06/21 12:00:26.902 2 root dsAccessService iftProvider p0836 t6527 channelProviderImplCert.cpp:75 - 'iftProvider' GetConnectionInfo on ive session 60733ce99114435785ea2fba119dcd47 failed
00149,09 2017/06/21 12:00:26.910 3 root dsAccessService dsAccessService p0836 t6527 accessService.cpp:412 - 'AccessService' notify plugin jamUIPlugin loaded
00167,09 2017/06/21 12:00:26.910 3 root dsAccessService iftProvider p0836 t6527 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00141,09 2017/06/21 12:00:26.911 1 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:1843 - 'iftProvider' HTTP connection failed 5 100005
00157,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t6527 connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00175,09 2017/06/21 12:00:26.911 1 root dsAccessService iveConnectionMethod p0836 t6527 connInstance.cpp:1664 - 'iveConnectionMethod' Error Connecting channel. Stage 514 Error 9 0x9
00153,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t6527 connInstance.cpp:2468 - 'iveConnectionMethod' Queuing schedule retry 9 0
00144,09 2017/06/21 12:00:26.911 3 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:317 - 'iftProvider' iftProvider:Smiley TongueroviderThread exiting
00147,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F connInstance.cpp:2486 - 'iveConnectionMethod' Scheduling retry 9 0
00191,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelRetryInfo.cpp:38 - 'iveConnectionMethod' onChannelDisconnected untilNow 0 vpn 0 error 9 time 1498017626
00161,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelRetryInfo.cpp:166 - 'iveConnectionMethod' onRetry direct delay (no proxy)
00206,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [preconfig list] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00197,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [final] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00215,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F connInstance.cpp:2622 - 'iveConnectionMethod' Retry: error 0x9 rr 0, uri https://210.241.128.88 via direct address dns_lookup in 5 sec
00137,09 2017/06/21 12:00:26.911 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00185,09 2017/06/21 12:00:26.912 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00134,09 2017/06/21 12:00:26.912 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(I…#Ú
00159,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:621 - 'AccessService' plugin jamUIPlugin, unloading(0x0)...
00156,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:339 - 'AccessService' plugin jamUIPlugin, stopping(0)...
00152,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:392 - 'AccessService' plugin jamUIPlugin has stopped
00156,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:295 - 'AccessService' plugin jamUIPlugin, cleaning up...
00160,09 2017/06/21 12:00:30.170 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:326 - 'AccessService' plugin jamUIPlugin has been cleaned up
00151,09 2017/06/21 12:00:30.170 3 root dsAccessService dsAccessService p0836 t2D0F accessService.cpp:419 - 'AccessService' notify plugin jamUIPlugin unloaded
00219,09 2017/06/21 12:00:30.231 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00290,09 2017/06/21 12:00:30.231 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:927 - 'ConnectionManager' onManualConnectStateChange(ive:60733ce99114435785ea2fba119dcd47), manual: 0, connect: 0/0, disconnect: 1/1, machineSuspended: 0, context: 1, state kStateReconnecting
00200,09 2017/06/21 12:00:30.231 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:573 - 'ConnectionManager' disconnecting ive:60733ce99114435785ea2fba119dcd47, reason: user start/stop
00161,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:550 - 'iveConnectionMethod' iveConnectionInstance:Smiley Very Happyisconnect()
00148,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:565 - 'iveConnectionMethod' Logging off connection
00131,09 2017/06/21 12:00:30.232 1 root dsAccessService iftProvider p0836 t462B session.cpp:174 - 'IftTls' DSSSL_send failed with error 22
00138,09 2017/06/21 12:00:30.232 1 root dsAccessService iftProvider p0836 t462B iftProvider.cpp:941 - 'iftProvider' Send message failed, error=22
00184,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00137,09 2017/06/21 12:00:30.232 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00168,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:900 - 'iveConnectionMethod' cleanupUriList: delete uri list attributes
00205,09 2017/06/21 12:00:30.232 2 root dsAccessService ConnectionStore p0836 t6617 ConnectionStoreService.cpp:814 - 'ConnectionStoreService' deleteAttribute ID not found userdata:60733ce99114435785ea2fba119dcd47
00184,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00129,09 2017/06/21 12:00:30.233 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00175,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00184,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2017/06/21 12:00:30.234 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2017/06/21 12:00:30.234 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00203,09 2017/06/21 12:00:30.247 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'taitra' (ive:60733ce99114435785ea2fba119dcd47)
00185,09 2017/06/21 12:00:30.251 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00134,09 2017/06/21 12:00:30.251 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(-·#Ú
00137,09 2017/06/21 12:00:30.251 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00203,09 2017/06/21 12:00:30.265 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'taitra' (ive:60733ce99114435785ea2fba119dcd47)
00182,09 2017/06/21 12:00:30.269 1 root dsAccessService ConnectionStore p0836 t462B DsidCache.cpp:188 - 'ConnectionStore' Can't find userdata for connection 60733ce99114435785ea2fba119dcd47
00219,09 2017/06/21 12:00:30.269 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00287,09 2017/06/21 12:00:30.269 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:1039 - 'ConnectionManager' onDisconnected(ive:60733ce99114435785ea2fba119dcd47) manual: 0, hasIp: 1, identity: user, connect: 1/0, machineSuspended: 0, connSuspended: 0, correct context: 1
00185,09 2017/06/21 12:00:30.282 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00133,09 2017/06/21 12:00:30.282 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: ò-·#Ú
00163,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:621 - 'AccessService' plugin iveAccessMethod, unloading(0x0)...
00160,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:339 - 'AccessService' plugin iveAccessMethod, stopping(0)...
00172,09 2017/06/21 12:00:35.236 3 root dsAccessService iveConnectionMethod p0836 t2D0F jamAccessMethod.cpp:88 - 'jamAccessMethod' All instances released. Proceeding with shutdown
00156,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:392 - 'AccessService' plugin iveAccessMethod has stopped
00160,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:295 - 'AccessService' plugin iveAccessMethod, cleaning up...
00164,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:326 - 'AccessService' plugin iveAccessMethod has been cleaned up
00155,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessService.cpp:419 - 'AccessService' notify plugin iveAccessMethod unloaded
Tags (1)
1 REPLY 1
mustangs550
Pulser

Re: Mac Pulse Secure app cannot connect to vpn

Hello, 

 

 

I recommend to open a support case and we can take a look further into what is causing the issue with the Pulse Secure app.