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Mac Pulse Secure app cannot connect to vpn

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Mac Pulse Secure app cannot connect to vpn

I'm using pulse secure version 5.2.5 (869) and Mac OS 12.12.5, everything went fine before I restarted my Laptop yesterday.
pulse secure just clear all my vpn record, then I uninstalled and installed again, then I cannot connect to any vpn any more.

below is my error log, appreciate any advice.

00219,09 2017/06/21 12:00:21.649 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00290,09 2017/06/21 12:00:21.649 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:927 - 'ConnectionManager' onManualConnectStateChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, connect: 1/1, disconnect: 0/0, machineSuspended: 0, context: 1, state kStateDisconnected
00155,09 2017/06/21 12:00:21.649 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:414 - 'ConnectionManager' starting connection method ive
00153,09 2017/06/21 12:00:21.667 3 root dsAccessService dsAccessService p0836 t6617 accessService.cpp:412 - 'AccessService' notify plugin iveAccessMethod loaded
00213,09 2017/06/21 12:00:21.667 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:469 - 'ConnectionManager' connecting ive:60733ce99114435785ea2fba119dcd47, reason: user start/stop, identity: user
00183,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 accessMonitorablePlugin.cpp:17 - 'PluginMonitor' Can't subscribe to plugin monitoring, code 0xe000000c
00191,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:206 - 'iveConnectionMethod' iveConnectionInstance::Connect(:60733ce99114435785ea2fba119dcd47)
00206,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [preconfig list] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00197,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [final] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00236,09 2017/06/21 12:00:21.667 2 root dsAccessService ConnectionStore p0836 t6617 ConnectionStoreService.cpp:822 - 'ConnectionStoreService' deleteAttribute - bad attribute name ive:60733ce99114435785ea2fba119dcd47 uri-node>last-connected-uri
00156,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:329 - 'iveConnectionMethod' No session type set, using IVE
00171,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:354 - 'iveConnectionMethod' No DSID entry, treating as new authentication
00166,09 2017/06/21 12:00:21.667 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:393 - 'iveConnectionMethod' No transport type set, defaulting to IFT
00203,09 2017/06/21 12:00:21.668 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'taitra' (ive:60733ce99114435785ea2fba119dcd47)
00163,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t462B iftProvider.cpp:1332 - 'iftProvider' Using authentication network timeout of (120000) msec
00167,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t462B accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00128,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:665 - 'iftProvider' Connecting directly
00189,09 2017/06/21 12:00:21.668 3 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:633 - 'iftProvider' Connecting to host 210.241.128.88:443 ip 210.241.128.88 resolved 210.241.128.88
00185,09 2017/06/21 12:00:21.684 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.684 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00230,09 2017/06/21 12:00:21.684 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:60733ce99114435785ea2fba119dcd47)
00219,09 2017/06/21 12:00:21.684 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.684 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00185,09 2017/06/21 12:00:21.703 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.704 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00230,09 2017/06/21 12:00:21.704 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:60733ce99114435785ea2fba119dcd47)
00219,09 2017/06/21 12:00:21.704 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.704 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00185,09 2017/06/21 12:00:21.709 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.709 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00230,09 2017/06/21 12:00:21.709 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:722 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (ive:60733ce99114435785ea2fba119dcd47)
00219,09 2017/06/21 12:00:21.709 3 root dsAccessService ConnectionManager p0836 t6617 PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.709 3 root dsAccessService ConnectionManager p0836 t6617 ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00192,09 2017/06/21 12:00:21.768 2 root dsAccessService iftProvider p0836 t651F channelProviderImplCert.cpp:75 - 'iftProvider' GetConnectionInfo on ive session 60733ce99114435785ea2fba119dcd47 failed
00149,09 2017/06/21 12:00:21.776 3 root dsAccessService dsAccessService p0836 t651F accessService.cpp:412 - 'AccessService' notify plugin jamUIPlugin loaded
00167,09 2017/06/21 12:00:21.776 3 root dsAccessService iftProvider p0836 t651F accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00141,09 2017/06/21 12:00:21.776 1 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:1843 - 'iftProvider' HTTP connection failed 5 100005
00157,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t651F connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00175,09 2017/06/21 12:00:21.776 1 root dsAccessService iveConnectionMethod p0836 t651F connInstance.cpp:1664 - 'iveConnectionMethod' Error Connecting channel. Stage 514 Error 9 0x9
00153,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t651F connInstance.cpp:2468 - 'iveConnectionMethod' Queuing schedule retry 9 0
00144,09 2017/06/21 12:00:21.776 3 root dsAccessService iftProvider p0836 t651F iftProvider.cpp:317 - 'iftProvider' iftProvider:Smiley TongueroviderThread exiting
00147,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2486 - 'iveConnectionMethod' Scheduling retry 9 0
00191,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:38 - 'iveConnectionMethod' onChannelDisconnected untilNow 0 vpn 0 error 9 time 1498017621
00163,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:179 - 'iveConnectionMethod' onRetry proxy now (failed direct)
00214,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2622 - 'iveConnectionMethod' Retry: error 0x9 rr 0, uri https://210.241.128.88 via proxy address dns_lookup in 0 sec
00153,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.h:365 - 'iveConnectionMethod' Beginning connection retry...
00156,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:329 - 'iveConnectionMethod' No session type set, using IVE
00171,09 2017/06/21 12:00:21.776 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:354 - 'iveConnectionMethod' No DSID entry, treating as new authentication
00137,09 2017/06/21 12:00:21.776 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00166,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:393 - 'iveConnectionMethod' No transport type set, defaulting to IFT
00129,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00163,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1332 - 'iftProvider' Using authentication network timeout of (120000) msec
00167,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00183,09 2017/06/21 12:00:21.777 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1417 - 'iftProvider' iftPRovider: attempting to get proxy settings for https://210.241.128.88/
00185,09 2017/06/21 12:00:21.777 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.777 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00180,09 2017/06/21 12:00:21.777 2 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1424 - 'iftProvider' requested connect by proxy, but couldn't get proxy settings. Error 0x1
00219,09 2017/06/21 12:00:21.777 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00157,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00322,09 2017/06/21 12:00:21.777 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00174,09 2017/06/21 12:00:21.777 1 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1664 - 'iveConnectionMethod' Error Connecting channel. Stage 0 Error 13 0xd
00154,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2468 - 'iveConnectionMethod' Queuing schedule retry 13 0
00137,09 2017/06/21 12:00:21.777 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00148,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2486 - 'iveConnectionMethod' Scheduling retry 13 0
00192,09 2017/06/21 12:00:21.777 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:38 - 'iveConnectionMethod' onChannelDisconnected untilNow 0 vpn 0 error 13 time 1498017621
00161,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelRetryInfo.cpp:166 - 'iveConnectionMethod' onRetry direct delay (no proxy)
00206,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [preconfig list] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00197,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [final] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00215,09 2017/06/21 12:00:21.778 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:2622 - 'iveConnectionMethod' Retry: error 0xd rr 0, uri https://210.241.128.88 via direct address dns_lookup in 5 sec
00219,09 2017/06/21 12:00:21.781 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:21.781 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:21.781 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00185,09 2017/06/21 12:00:21.790 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:21.790 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00185,09 2017/06/21 12:00:21.794 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00134,09 2017/06/21 12:00:21.794 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(I…#Ú
00159,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:621 - 'AccessService' plugin jamUIPlugin, unloading(0x0)...
00156,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:339 - 'AccessService' plugin jamUIPlugin, stopping(0)...
00152,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:392 - 'AccessService' plugin jamUIPlugin has stopped
00156,09 2017/06/21 12:00:25.095 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:295 - 'AccessService' plugin jamUIPlugin, cleaning up...
00160,09 2017/06/21 12:00:25.096 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:326 - 'AccessService' plugin jamUIPlugin has been cleaned up
00151,09 2017/06/21 12:00:25.096 3 root dsAccessService dsAccessService p0836 t2D0F accessService.cpp:419 - 'AccessService' notify plugin jamUIPlugin unloaded
00153,09 2017/06/21 12:00:26.832 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.h:365 - 'iveConnectionMethod' Beginning connection retry...
00156,09 2017/06/21 12:00:26.833 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:329 - 'iveConnectionMethod' No session type set, using IVE
00137,09 2017/06/21 12:00:26.833 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00171,09 2017/06/21 12:00:26.833 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:354 - 'iveConnectionMethod' No DSID entry, treating as new authentication
00166,09 2017/06/21 12:00:26.833 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:393 - 'iveConnectionMethod' No transport type set, defaulting to IFT
00129,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00163,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:1332 - 'iftProvider' Using authentication network timeout of (120000) msec
00167,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6617 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00128,09 2017/06/21 12:00:26.833 3 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:665 - 'iftProvider' Connecting directly
00189,09 2017/06/21 12:00:26.834 3 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:633 - 'iftProvider' Connecting to host 210.241.128.88:443 ip 210.241.128.88 resolved 210.241.128.88
00185,09 2017/06/21 12:00:26.834 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.834 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00219,09 2017/06/21 12:00:26.834 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.834 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:26.834 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00219,09 2017/06/21 12:00:26.838 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.838 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:26.838 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00185,09 2017/06/21 12:00:26.847 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.847 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00185,09 2017/06/21 12:00:26.851 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.851 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00219,09 2017/06/21 12:00:26.851 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.851 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00137,09 2017/06/21 12:00:26.851 1 root dsAccessService UiModel p0836 t5D1F StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00219,09 2017/06/21 12:00:26.856 3 root dsAccessService ConnectionManager p0836 t5D1F PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00322,09 2017/06/21 12:00:26.856 3 root dsAccessService ConnectionManager p0836 t5D1F ConnectionEntry.cpp:1100 - 'ConnectionManager' onNetworkChange(ive:60733ce99114435785ea2fba119dcd47), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00185,09 2017/06/21 12:00:26.864 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00132,09 2017/06/21 12:00:26.864 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(#Ú
00192,09 2017/06/21 12:00:26.902 2 root dsAccessService iftProvider p0836 t6527 channelProviderImplCert.cpp:75 - 'iftProvider' GetConnectionInfo on ive session 60733ce99114435785ea2fba119dcd47 failed
00149,09 2017/06/21 12:00:26.910 3 root dsAccessService dsAccessService p0836 t6527 accessService.cpp:412 - 'AccessService' notify plugin jamUIPlugin loaded
00167,09 2017/06/21 12:00:26.910 3 root dsAccessService iftProvider p0836 t6527 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00141,09 2017/06/21 12:00:26.911 1 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:1843 - 'iftProvider' HTTP connection failed 5 100005
00157,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t6527 connInstance.cpp:2009 - 'iveConnectionMethod' Setting state to retry-connect
00175,09 2017/06/21 12:00:26.911 1 root dsAccessService iveConnectionMethod p0836 t6527 connInstance.cpp:1664 - 'iveConnectionMethod' Error Connecting channel. Stage 514 Error 9 0x9
00153,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t6527 connInstance.cpp:2468 - 'iveConnectionMethod' Queuing schedule retry 9 0
00144,09 2017/06/21 12:00:26.911 3 root dsAccessService iftProvider p0836 t6527 iftProvider.cpp:317 - 'iftProvider' iftProvider:Smiley TongueroviderThread exiting
00147,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F connInstance.cpp:2486 - 'iveConnectionMethod' Scheduling retry 9 0
00191,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelRetryInfo.cpp:38 - 'iveConnectionMethod' onChannelDisconnected untilNow 0 vpn 0 error 9 time 1498017626
00161,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelRetryInfo.cpp:166 - 'iveConnectionMethod' onRetry direct delay (no proxy)
00206,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [preconfig list] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00197,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:339 - 'iveConnectionMethod' dump [final] id 60733ce99114435785ea2fba119dcd47 last 0 rand 0
00173,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F ChannelConnectionInfo.cpp:355 - 'iveConnectionMethod' dump uri list: https://210.241.128.88
00215,09 2017/06/21 12:00:26.911 3 root dsAccessService iveConnectionMethod p0836 t5D1F connInstance.cpp:2622 - 'iveConnectionMethod' Retry: error 0x9 rr 0, uri https://210.241.128.88 via direct address dns_lookup in 5 sec
00137,09 2017/06/21 12:00:26.911 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00185,09 2017/06/21 12:00:26.912 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00134,09 2017/06/21 12:00:26.912 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(I…#Ú
00159,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:621 - 'AccessService' plugin jamUIPlugin, unloading(0x0)...
00156,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:339 - 'AccessService' plugin jamUIPlugin, stopping(0)...
00152,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:392 - 'AccessService' plugin jamUIPlugin has stopped
00156,09 2017/06/21 12:00:30.169 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:295 - 'AccessService' plugin jamUIPlugin, cleaning up...
00160,09 2017/06/21 12:00:30.170 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:326 - 'AccessService' plugin jamUIPlugin has been cleaned up
00151,09 2017/06/21 12:00:30.170 3 root dsAccessService dsAccessService p0836 t2D0F accessService.cpp:419 - 'AccessService' notify plugin jamUIPlugin unloaded
00219,09 2017/06/21 12:00:30.231 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00290,09 2017/06/21 12:00:30.231 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:927 - 'ConnectionManager' onManualConnectStateChange(ive:60733ce99114435785ea2fba119dcd47), manual: 0, connect: 0/0, disconnect: 1/1, machineSuspended: 0, context: 1, state kStateReconnecting
00200,09 2017/06/21 12:00:30.231 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:573 - 'ConnectionManager' disconnecting ive:60733ce99114435785ea2fba119dcd47, reason: user start/stop
00161,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:550 - 'iveConnectionMethod' iveConnectionInstance:Smiley Very Happyisconnect()
00148,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t462B connInstance.cpp:565 - 'iveConnectionMethod' Logging off connection
00131,09 2017/06/21 12:00:30.232 1 root dsAccessService iftProvider p0836 t462B session.cpp:174 - 'IftTls' DSSSL_send failed with error 22
00138,09 2017/06/21 12:00:30.232 1 root dsAccessService iftProvider p0836 t462B iftProvider.cpp:941 - 'iftProvider' Send message failed, error=22
00184,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00137,09 2017/06/21 12:00:30.232 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00168,09 2017/06/21 12:00:30.232 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:900 - 'iveConnectionMethod' cleanupUriList: delete uri list attributes
00205,09 2017/06/21 12:00:30.232 2 root dsAccessService ConnectionStore p0836 t6617 ConnectionStoreService.cpp:814 - 'ConnectionStoreService' deleteAttribute ID not found userdata:60733ce99114435785ea2fba119dcd47
00184,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00129,09 2017/06/21 12:00:30.233 3 root dsAccessService iftProvider p0836 t6617 iftProvider.cpp:120 - 'iftProvider' Deleted IFT Provider
00175,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 accessMonitorablePlugin.cpp:31 - 'PluginMonitor' Can't stop plugin monitoring. Code 0xe000000c
00184,09 2017/06/21 12:00:30.233 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1383 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00178,09 2017/06/21 12:00:30.234 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1387 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00191,09 2017/06/21 12:00:30.234 3 root dsAccessService iveConnectionMethod p0836 t6617 connInstance.cpp:1399 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 6
00203,09 2017/06/21 12:00:30.247 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'taitra' (ive:60733ce99114435785ea2fba119dcd47)
00185,09 2017/06/21 12:00:30.251 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00134,09 2017/06/21 12:00:30.251 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: c(-·#Ú
00137,09 2017/06/21 12:00:30.251 1 root dsAccessService UiModel p0836 t462B StatusListener.cpp:321 - 'UiModel' Inconsistent TNC info - ID: 65535
00203,09 2017/06/21 12:00:30.265 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:586 - 'JamUI' Notification of updated or new connection from store: 'taitra' (ive:60733ce99114435785ea2fba119dcd47)
00182,09 2017/06/21 12:00:30.269 1 root dsAccessService ConnectionStore p0836 t462B DsidCache.cpp:188 - 'ConnectionStore' Can't find userdata for connection 60733ce99114435785ea2fba119dcd47
00219,09 2017/06/21 12:00:30.269 3 root dsAccessService ConnectionManager p0836 t462B PolicyEvaluator.cpp:60 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00287,09 2017/06/21 12:00:30.269 3 root dsAccessService ConnectionManager p0836 t462B ConnectionEntry.cpp:1039 - 'ConnectionManager' onDisconnected(ive:60733ce99114435785ea2fba119dcd47) manual: 0, hasIp: 1, identity: user, connect: 1/0, machineSuspended: 0, connSuspended: 0, correct context: 1
00185,09 2017/06/21 12:00:30.282 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:692 - 'JamUI' Notification of connection status update: '' (ive:60733ce99114435785ea2fba119dcd47)
00133,09 2017/06/21 12:00:30.282 3 hubuki Pulse_Secure Pulse p5454 t403 JamConnectionModel.cpp:693 - 'JamUI' Connection Status: ò-·#Ú
00163,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:621 - 'AccessService' plugin iveAccessMethod, unloading(0x0)...
00160,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:339 - 'AccessService' plugin iveAccessMethod, stopping(0)...
00172,09 2017/06/21 12:00:35.236 3 root dsAccessService iveConnectionMethod p0836 t2D0F jamAccessMethod.cpp:88 - 'jamAccessMethod' All instances released. Proceeding with shutdown
00156,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:392 - 'AccessService' plugin iveAccessMethod has stopped
00160,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:295 - 'AccessService' plugin iveAccessMethod, cleaning up...
00164,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessPluginLoader.cpp:326 - 'AccessService' plugin iveAccessMethod has been cleaned up
00155,09 2017/06/21 12:00:35.236 3 root dsAccessService dsAccessService p0836 t2D0F accessService.cpp:419 - 'AccessService' notify plugin iveAccessMethod unloaded
Tags (1)
1 REPLY 1
Pulser

Re: Mac Pulse Secure app cannot connect to vpn

Hello, 

 

 

I recommend to open a support case and we can take a look further into what is causing the issue with the Pulse Secure app.