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Mac can't connect to VPN using Pulse Secure

mm
Frequent Visitor

Mac can't connect to VPN using Pulse Secure

I can't connect to VPN. When Pulse Secure is open, Safari browser can't quit.

1. Open Pulse Secure

2. Quit Safari

3. Safari will open again

4. Try to connect to VPN endpoint, nothing will happen 

5. Exit Pulse Secure

6. Open Pulse Secure

7. Select VPN endpoint (see logs below)

 

Pulse Secure v9.1.9 (4983)

MacOS Catalina 10.15.7 (19H114)

 

Logs below

0176,09 2020/12/18 13:54:14.432 4 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 dsVerifyHelper.mm:23 - 'DSVerifyHelper::verifySignature()' Start
00325,09 2020/12/18 13:54:14.445 1 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 dsVerifyHelper.mm:81 - 'DSVerifyHelper::validate()' SecStaticCodeCheckValidity failed. (filename=/Users/<username_here>/Library/Application Support/Pulse Secure/SetupClient/pulseSetupDll.dylib, status=-67050)
00174,09 2020/12/18 13:54:14.458 4 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 dsVerifyHelper.mm:27 - 'DSVerifyHelper::verifySignature()' End
00184,09 2020/12/18 13:54:14.459 3 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 dsSetupClientHelper.cpp:88 - 'DSSetupClientHelper::loadSetupDll()' ended
00217,09 2020/12/18 13:54:14.459 3 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 dsSetupClientHelper.cpp:130 - 'DSSetupClientHelper::invokeSetupDll()' load function: dsInvokeSetupClient2
00191,09 2020/12/18 13:54:24.519 3 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 dsSetupClientHelper.cpp:146 - 'DSSetupClientHelper::invokeSetupDll()' retCode=0
00189,09 2020/12/18 13:54:24.519 3 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 dsSetupClientHelper.cpp:48 - 'DSSetupClientHelper::invoke()' ended, retCode=0
00177,09 2020/12/18 13:54:24.519 4 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 applauncher.cpp:842 - 'Psal::AppLauncher' Invoked setup client: 0
00205,09 2020/12/18 13:54:24.519 4 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 applauncher.cpp:848 - 'Psal::AppLauncher' Response from setup client. DSSETUP_RETURN_CODE=0


00198,09 2020/12/18 13:54:24.522 3 <username_here> PulseApplication Pulse_secure_Application_Launcher p21724 t307 AppDelegate.mm:65 - 'Psal::AppDelegate' applicationWillTerminate notification received
2 REPLIES 2
r@yElr3y
Moderator

Re: Mac can't connect to VPN using Pulse Secure

@mm Code check is failing, "Code signature check on update failed: Error Domain=NSOSStatusErrorDomain Code=-67050 "The operation couldn’t be completed."

 

Are you using SAML authentication? Did safari open automatically when you click on connect from Pulse Client?

PCS Expert
Pulse Connect Secure Certified Expert
r@yElr3y
Moderator

Re: Mac can't connect to VPN using Pulse Secure

@mm Please download and install this DMG file - https://kb.pulsesecure.net/servlet/fileField?id=0BE3Z000000Xk0S and see if it helps.

PCS Expert
Pulse Connect Secure Certified Expert