Non paged pool memory leak on pulse secure

[Nevzat]

Hi all,

I am not particularly tech savvy, but am connecting to the remote desktop via pulse secure (version 9.1.7)

My non pooled memory increases steadily whilst pulse secure is connected, if I try downloading a torrent for example the non poolled memory increases RAPIDLY. My desktop is fine however without pulse secure being connected.

I tried looking online and couldn't really find anything. Any ideas why this is occuring and what I can do to fix it? My PC becomes essentially unusable after an hour or two and gets progressively more sluggish as the RAM gets filled up.

Thank you 

[Nevzat]

Bump - is anyone able to assist? 

[[email protected]]

Should be resolved in 9.1R7.1 Pulse Client (released)

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44537/?kA13Z000000L3SJ

[Nevzat]

I tried using the latest pulse secure but it is still giving me rapid non paged memory pool size.  When downloading a 1 gig file for example on my desktop, it will go from 1,000,000 K to 4,000,000 K. This only occurs when connected to pulse secure via my remote desktop

[[email protected]]

Please reach out to our support team to debug this further, as it'll require assistance for the development team.

[Nevzat]

Thanks but they were asking for a serial number.. and i was unable to make a ticket.

If Pulse Secure want it fixed they will need to look here. As it will no doubt be affecting many others 

Thanks 

[Pulsar]

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44537/?kA13Z000000L3SJ may help, else, please open a support ticket with Pulse. 

[[email protected]]

Release notes say that 9.1R8.2 Pulse Client is having the fix.

PRS-392444

Some heavy applications such as Microsoft Teams configured through PSAM may exhibit
slowness with time due to a Memory Leak in PSAM driver.

[Pulsar]

Hi,

Please log a support ticket via your IT Helpdesk/Partner as this needs to be further investigated.

Regards,

Pulse Secure

[cbrauckmiller]

If there is a memory leak as indicated and Pulse Desktop 9.1R8.2 doesn't resolve this, we really do need a support case opened so we can work more closely with you.  

What access method are you using?  Pulse Secure Access Manager (PSAM)?  Full Tunnel?  Split Tunnel? Etc.  We'd want to see the output of ProcMon as well as the Pulse Client logs.  

If you cannot open a case on-line, you should be able to provide your contact email and Support Contract info when you call into our support center.  The agent can try and validate your account and open a courtesy case.  Failing that, you can mention my name and the agent can contact me internally for permission to open a courtesy case.

Thank you

Craig Brauckmiller

Global Escalation Manager

Pulse Secure