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PSAL failed to launch java applets

rbnjms
Occasional Contributor

PSAL failed to launch java applets

I get these errors in my user log PulseClient.log, I am a Mac user running on Intel. Any ideas?

0155,09 2022/10/26 21:34:08.903 1 jms PulseApplication Pulse_secure_Application_Launcher p14214 t103 DSSSLSock.cpp:2040 - 'dsssl' Cert hash is not SHA256. len=32
00180,09 2022/10/26 21:34:09.001 3 jms PulseApplication Pulse_secure_Application_Launcher p14214 t103 dsclient.cpp:876 - 'dsclient' appletExtendedTagStartHeader1 "'<' + 'applet" not found
00165,09 2022/10/26 21:34:09.001 1 jms PulseApplication Pulse_secure_Application_Launcher p14214 t103 dsclient.cpp:889 - 'dsclient' appletParamString "param name" not found
00353,09 2022/10/26 21:34:09.001 1 jms PulseApplication Pulse_secure_Application_Launcher p14214 t103 dsclient.cpp:1076 - 'dsclient' An error occurred while parsing applet parameters inresponse to: /dana/home/launchwebapplet.cgi?id=resource_1605187875.528802.2&amp;index=0&amp;perm=yes&amp;psalapp=HOB&object_type=term&session_reliability=no&launchingfrom=PSAL
00219,09 2022/10/26 21:34:09.001 1 jms PulseApplication Pulse_secure_Application_Launcher p14214 t103 applauncher.cpp:311 - 'Psal::AppLauncher' queryJavaAppLaunchParams failed to parse redirected server applet page parameters.
00201,09 2022/10/26 21:34:09.001 1 jms PulseApplication Pulse_secure_Application_Launcher p14214 t103 applauncher.cpp:727 - 'Psal::AppLauncher' Failed to parse parameters to invoke Pulse Secure Java Launcher.

6 REPLIES 6
zanyterp
Moderator

Re: PSAL failed to launch java applets

what is the pcs server version? are you on 9.1r16 or later?
rbnjms
Occasional Contributor

Re: PSAL failed to launch java applets

How do I find out the pcs server version?

rbnjms
Occasional Contributor

Re: PSAL failed to launch java applets

This is the only mention of version I can see in the log file.

 

00211,09 2022/10/26 22:14:55.099 1 jms PulseApplication Pulse_secure_Application_Launcher p14253 t103 applauncher.cpp:217 - 'Psal::AppLauncher' Upgrade not needed. client version = 22.2.1295, server version = 22.2.1295

rbnjms
Occasional Contributor

Re: PSAL failed to launch java applets

I understand that the Pulse Secure client we use is now Ivanti so I think this suggests we are using a newer server version.

zanyterp
Moderator

Re: PSAL failed to launch java applets

thank you for the log message
yes, that indicates that the client version installed is newer; however, the server can be older than the client
if you have not done so already, please open a case with our support team (or ask your helpdesk if they will do it) so we can investigate on if this should still be working
rbnjms
Occasional Contributor

Re: PSAL failed to launch java applets

Unfortunately my work helpdesk say they don't support Mac users. I think I am stuck now and I will have to move to a PC which work will support. Can I open a case with the support team and if so how do I do that?