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Pulse 9.0.3 1667 - Authentication window is not displayed

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New Contributor

Pulse 9.0.3 1667 - Authentication window is not displayed

Hi,

 

I have been using pulse secure for 3 months, with no issues. 

Then, since a week ago, when I click connect, the authentication window is no longer being displayed. It opens only on the sistem tray and it is not possible to maximize it. So, I get timeout error and can't complete connection.

I've tried to update to a newer Java version, updating some network drivers and reinstalling pulse secure. Error persists.

 

Could someone help me on this issue?

 

Thanks,

Alex.

2 ACCEPTED SOLUTIONS

Accepted Solutions
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New Contributor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Hi,

Thank you very much for your suggestion.

I did not have time to investigate this issue. As it happened only in my notebook, I chose to format it.

Now it is working again.

 

Regards,

Alex

View solution in original post

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Moderator
Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Open task manager, go to process tab, find the Pulse Secure tray process where you will find the authentication window child process.

Right click and choose bring it to front or maximize and see if that brings the window.
PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

12 REPLIES 12
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Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

unfortunately, that is not something we have seen
can you work with your IT team to open a case with our support team to investigate further, please?
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Moderator
Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Hi Alex,

As @zanyterp mentioned, please create a support ticket with us for further investigation.

If possible, please share the step-by-step screenshots of the exhibited behaviour for our reference.

Thanks,
Ray.
PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Hi,

Thank you very much for your suggestion.

I did not have time to investigate this issue. As it happened only in my notebook, I chose to format it.

Now it is working again.

 

Regards,

Alex

View solution in original post

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Moderator
Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Hi Alex,

Glad to know that the issue was resolved. Thank you for updating the thread.

Thanks,
Ray.
PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Folks, 

I'm having the exact same problem here. The authentication windows doesn't pop-up but shows on my tray, which makes my session time-out as I can't input my credentials. 

Can you help? 

 

Thanks, 

 

Shawn 

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Moderator
Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Open task manager, go to process tab, find the Pulse Secure tray process where you will find the authentication window child process.

Right click and choose bring it to front or maximize and see if that brings the window.
PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

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New Contributor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Thanks. Problem solved. Much appreciated. 

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Occasional Visitor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Hello

 

Could you please advise what is actually causing this strange behaviour?

Is this a Pulse application error? Or is it influenced by other factors like: WIN? Linux systems?

 

We recently have faced this problem in our organization and it is creating a high number of incidents.

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Moderator
Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Unfortunately, we are not able to find out the root cause for this issue, since it happens only once on the user machine i.e. prior following the workaround which makes it hard to get reproduced and gather debug data.

PCS Expert
Pulse Connect Secure Certified Expert