Pulse 9.0.3 1667 - Authentication window is not displayed

[aalmeida]

Hi,

I have been using pulse secure for 3 months, with no issues. 

Then, since a week ago, when I click connect, the authentication window is no longer being displayed. It opens only on the sistem tray and it is not possible to maximize it. So, I get timeout error and can't complete connection.

I've tried to update to a newer Java version, updating some network drivers and reinstalling pulse secure. Error persists.

Could someone help me on this issue?

Thanks,

Alex.

[zanyterp]

unfortunately, that is not something we have seen
can you work with your IT team to open a case with our support team to investigate further, please?

[Ray]

Hi Alex,

As @zanyterp mentioned, please create a support ticket with us for further investigation.

If possible, please share the step-by-step screenshots of the exhibited behaviour for our reference.

Thanks,
Ray.

[aalmeida · Accepted solution]

Hi,

Thank you very much for your suggestion.

I did not have time to investigate this issue. As it happened only in my notebook, I chose to format it.

Now it is working again.

Regards,

Alex

[Ray]

Hi Alex,

Glad to know that the issue was resolved. Thank you for updating the thread.

Thanks,
Ray.