I have been using pulse secure for 3 months, with no issues.
Then, since a week ago, when I click connect, the authentication window is no longer being displayed. It opens only on the sistem tray and it is not possible to maximize it. So, I get timeout error and can't complete connection.
I've tried to update to a newer Java version, updating some network drivers and reinstalling pulse secure. Error persists.
Could someone help me on this issue?
Solved! Go to Solution.
I'm having the exact same problem here. The authentication windows doesn't pop-up but shows on my tray, which makes my session time-out as I can't input my credentials.
Can you help?
Could you please advise what is actually causing this strange behaviour?
Is this a Pulse application error? Or is it influenced by other factors like: WIN? Linux systems?
We recently have faced this problem in our organization and it is creating a high number of incidents.
Unfortunately, we are not able to find out the root cause for this issue, since it happens only once on the user machine i.e. prior following the workaround which makes it hard to get reproduced and gather debug data.