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Pulse 9.0.3 1667 - Authentication window is not displayed

SOLVED
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New Member

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Hi Team,

 

We are using the latest version of Pulse Desktop Client 9.1 and it is having the same issue. every time, we are asking end-user to go to Task Manager and maximize the authentication window to provide input.

 

Regards,

Babu

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Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

@yesuveeranki Can you please involve Microsoft to look into this issue and see if they have any RCA/fix for this issue? Taking a procmon log should capture some info about the way how the application starts and how it behaves.

PCS Expert
Pulse Connect Secure Certified Expert
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Occasional Visitor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Better solution is to fix registry keys for window position. To do this please:

  1. Close Pulse Secure Client window.
  2. Please find registry key
    Computer\HKEY_CURRENT_USER\Software\Pulse Secure\Saml
  3. You will see something like this:
    samlbottom = ‭4294935726‬ DEC
    samlleft = ‭4294935296‬ DEC
    samlright = ‭4294935730‬ DEC
    samltop = 4294935296‬ DEC
  4. Change following keys to these values:
    samlbottom = 1013 DEC
    samlleft = 100 DEC
    samlright = 1709 DEC
    samltop = 100 DEC
  5. Open Pulse Secure Client.