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Pulse 9.0.3 1667 - Authentication window is not displayed

SOLVED

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Hello. How do I solve this problem on a MacBook?

Thanks

Meytal

rob.dunbar
New Contributor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

FYI I believe this is due to having multiple monitors and then switching to a different number. I've had this on my laptop and my desktop (moved from 3 to two different screens) Popup window gets lost. Its a pretty standard occurance on windows apps. The fix would be for the window to check first to ensure that it is "on" screen. See https://stackoverflow.com/questions/4681738/how-do-i-determine-if-a-window-is-off-screen 

rob.dunbar
New Contributor

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

Get the devs of this to see the following stack overflow post. https://stackoverflow.com/questions/4681738/how-do-i-determine-if-a-window-is-off-screen

I'd bet that it is the problem.

I don't have the exact reproduction steps, but, the scenario would be something along the lines of plug in multiple monitors, (this could be an external monitor for laptop) do some logins on that screen. Then shutdown, disconnect that screen, try login and the window is now off screen. 

 

r@yElr3y
Moderator

Re: Pulse 9.0.3 1667 - Authentication window is not displayed

[email protected]  Which version of pulse client being used? Do you see this behavior in the latest 9.1R12?

PCS Expert
Pulse Connect Secure Certified Expert