Pulse Desktop Client 9.1.6 does not install on Windows 10 x64 (error 1609)

[sadoun-d]

The Pulse Desktop Client 9.1.6 (ps-pulse-win-9.1r6.0-b2223-64bitinstaller.msi) does not install on a Windows 10 x64 PC (10.0.19041.264).

Every time the installation is launched, after a few seconds of validating install, I get the following message:

"An error has occurred while applying security settings. Users is not a valid user or group. This could be a problem with the package or a problem connecting to a domain controller on the network. Check your network connection and click Retry, or Cancel to end the install."

A 1609 msi error.

If I try to install any previous 9.1 version, I never have this problem.

Tried to uninstall any version of the client before retrying but no success.

Any ideas?

[sadoun-d]

Found the solution myself.

There is a bug in the way 9.1.6 client installation package was created.

The problem occured because I'm using a non English version of Windows.
The msi doesn't recognize localized version of the Users group.

Workaround is to create a user group named Users. 

Please PulseSecure, fix that ASAP.

[vink]

I've the same issue with Windows 10 in french (no issue using a computer with Windows 10 in english).

Thank you for your tip.

[bmi]

Thanks for your post.

I can confirm:

PS C:\Users\[cut]> systeminfo
[...]
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18363 N/A Build 18363
[...]
System Locale: pl;Polski
Input Locale: pl;Polski
[...]

In the system there is no group named Users - instead there is a localized version called "Użytkownicy"
There is no possibility to install Pulse Desktop Client 9.1r6

[bartozsch]

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44485