cancel
Showing results for 
Search instead for 
Did you mean: 

Pulse Desktop Client 9.1.6 does not install on Windows 10 x64 (error 1609)

Highlighted
New Contributor

Pulse Desktop Client 9.1.6 does not install on Windows 10 x64 (error 1609)

The Pulse Desktop Client 9.1.6 (ps-pulse-win-9.1r6.0-b2223-64bitinstaller.msi) does not install on a Windows 10 x64 PC (10.0.19041.264).

Every time the installation is launched, after a few seconds of validating install, I get the following message:

"An error has occurred while applying security settings. Users is not a valid user or group. This could be a problem with the package or a problem connecting to a domain controller on the network. Check your network connection and click Retry, or Cancel to end the install."

A 1609 msi error.

 

If I try to install any previous 9.1 version, I never have this problem.

 

Tried to uninstall any version of the client before retrying but no success.

 

Any ideas?

4 REPLIES 4
Highlighted
New Contributor

Re: Pulse Desktop Client 9.1.6 does not install on Windows 10 x64 (error 1609)

Found the solution myself.

 

There is a bug in the way 9.1.6 client installation package was created.

The problem occured because I'm using a non English version of Windows.
The msi doesn't recognize localized version of the Users group.

Workaround is to create a user group named Users. 

Please PulseSecure, fix that ASAP.

Highlighted
Occasional Contributor

Re: Pulse Desktop Client 9.1.6 does not install on Windows 10 x64 (error 1609)

I've the same issue with Windows 10 in french (no issue using a computer with Windows 10 in english).

 

Thank you for your tip.

Highlighted
New Contributor

Re: Pulse Desktop Client 9.1.6 does not install on Windows 10 x64 (error 1609)

Thanks for your post.

I can confirm:

PS C:\Users\[cut]> systeminfo
[...]
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.18363 N/A Build 18363
[...]
System Locale: pl;Polski
Input Locale: pl;Polski
[...]

In the system there is no group named Users - instead there is a localized version called "Użytkownicy"
There is no possibility to install Pulse Desktop Client 9.1r6

Highlighted
New Member

Re: Pulse Desktop Client 9.1.6 does not install on Windows 10 x64 (error 1609)