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Pulse Doesnt Install on Win 10 ARM64 - Surface Pro X, Samsung Galaxy Book S, HP Envy x2 Snapdragon

Occasional Contributor

Pulse Doesnt Install on Win 10 ARM64 - Surface Pro X, Samsung Galaxy Book S, HP Envy x2 Snapdragon

Just a question for staff, when will the Pulse Secure installers for Win32 and Win64 be fixed in order to work on Windows machines running on ARM processors? It has been a couple of years since Win on ARM64 was announced.

 

A proper installer and files optimized for ARM64 is eventually needed, but in the near term the fast fix since all Win/ARM64 systems will run regular Win10 code in Win32 compatibility mode if an ARM64 optimized version isnt present. is to patch the 32-bit installer to recognize the system is 64-bit but ARM, thereby allowing 32bit binaries to be installed. (as it is now, it fails due to detecting 64-bit windows, which Win on ARM64 is). There is no need to compile a ARM-friendly UWP app. At least fix the broken 32-bit installer code and install process. I say "fix" because others have 32-bit installers that work fine. If you need a high profile example, decompile the Microsoft Teams 32-bit installer, it works fine on all Win/ARM64 machines and deals with the 64-bit environment fine and the 32-bit emulation, and completes install of the 32-bit app just fine.

 

If other companies can make 32-bit installers that install just fine on Win/ARM64 machines, Pulse can too, there is no reason to drag feet on this. It will need to be done at some point anyway as there will only be growth in Win/ARM machines, especially with Qualcomm and Samsung spearheading. Clients with all day 4g and 5g connectivity will be increasing, especially with increases in remote /flexible working.

 

The writing is on the wall, when can we expect a proper installer to make Pulse Secure work on ARM64 windows machines? (don't say, use the one from the Windows Store since that is a minimal version of Pulse Secure and is not fully featured and does not work with companies requiring high security features with VPN connections).


Get ahead of the curve, don't wait for competitors to eat your lunch, folks.

 

Thanks.

 

Notes:

Windows for ARM64 was announced around 2017. Machines have been around since last year.

Qualcomm just launched its 8cx compute platform for ARM-based Windows

Samsung Galaxy Book S was announced, combining QC 8cx with Win10

Microsoft and Samsung announced a strategic partnership to bring more Windows computing and MS cloud resource access to mobile.

More manufacturers are looking at all day mobile connectivity with laptops

 

 

12 REPLIES 12
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New Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

bumping this perfectly stated post by Paul.   hoping the get the interest of a Pulse Secure developer.  You've got an official Windows platform that Pulse Secure won't install on.

Occasional Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

Another bump because of the below.
Microsoft just announced the launch of the ARM powered Surface Pro we all knew was coming.

Microsoft is now putting out ARM powered Windows hardware for the enterprise. Which can only use the outdated and crippled Pulse Secure Windows Store app.

When are we finally going to see a standalone Pulse Secure installer that works with Windows 10 on ARM?

https://www.engadget.com/2019/10/02/microsoft-surface-pro-x-arm-announce/
The Surface Pro X is Microsoft's return to ARM-based Windows
The two-in-one launches on November 5th for $999.
Occasional Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

https://liliputing.com/2019/10/cheap-windows-on-arm-devices-coming-soon-from-chinese-pc-makers.html

Bump. More Win10 on ARM machines incoming.

Still no working full function Pulse Secure client.
Occasional Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

Another snippet below. Pulse Secure devs - if you're not going to bother developing and baking an ARM64 version into the installers, at the very least fix your 32-bit installer so it can install like other applications do (without issue) on Win10/ARM and doesnt fail. THx

https://mspoweruser.com/wave-of-low-cost-windows-10-on-arm-laptops-finally-coming-pictures/

 

Wave of low-cost Windows 10 on ARM laptops finally coming (pictures)

 

by Surur @mspoweruserOct 19, 2019 at 13:00 GMT


A major concern for consumers is that the compatibility issues with Windows 10 on ARM outweighed the benefits of the longer battery life, meaning they just did not see the value proposition.

One way to address this is to fix the compatibility issues, but this is of course very difficult given how vast and diverse the Win32 platform is.

The other is to simply reduce the price of Windows 10 on ARM devices to a level where users are willing to put up with the occasional driver issues and not being able to run high-end 64bit X86 applications.

Till now most Windows 10 in ARM devices have been priced at least at comparable if not more expensive than Intel devices, but NotebookItalia has discovered a wave of low-cost Chinese devices at the Global Sources Electronics Fair 2019, which will be hitting the market very soon which will change the playing field dramatically.

Manufactured by an ODM called Weibu, the devices appear to address every price point and form factor.

New Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

Typing this up from a Microsoft Surface Pro X (ARM64-based). Saddened to see that Pulse Secure refuses to install.

Occasional Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

The Pulse Secure team has been silent on creating a working full version of Pulse Secure for ARM64 Windows for nearly two years now, and completely unresponsive/unparticipatory on all related threads.

 

Apparently not even Microsoft and Samsung creating 2 in 1 devices for Win10 on ARM is significant enough for them to respond. 

New Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

Surface Pro X are inbound to our company.  We will need Pulse Secure installer very soon. 

New Contributor

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

Is there anything that can be done to escalate this issue?

Community Manager

Re: Pulse Doesnt Install on Win 10 ARM / Qualcomm, i.e. Samsung Galaxy Book S

Thanks - I will check with one of the team to see if they can share any updates on this soon. Meanwhile, I would be interested to gather insights from the Community on this, preferred devices, key applications, etc.

 

Send me a DM if you would prefer to communicate via email.

 

pwallace/admin