Pulse (L3) and PSAM (L4) different organizations

[flipPipe]

Hi,

We need to implement PSAM to some users.

Those users alterady have Pulse (L4) configured by other organization.

On sign-in page we start PSAM, it does nothing.

In Logs it shows

'ConnectionStoreService' ImportDocument document overwrite rejected: (02XXXXXXXX9S, VAXXXXXXXCS)

Anyone knows how to overcome this problem?

We are using PCS 9.1R7 and PDC 9.1R8

TIA.

[[email protected] · Accepted solution]

Hello @flipPipe,

Connection import to datastore is failing due to different server-ID (expected).

Can you confirm which of those server-ID was bound to the Pulse Client? 02XXXXXX or VAXXXXXX? -- we can see the binding info on the connstore.dat file (server id: <value>)

After starting the Pulse Client (PSAM) from the web session, no URL (connection) getting added to the Pulse Client?

From the connstore.dat (C:\ProgramData\Pulse Secure\Connection Store), please confirm if 'dynamic connections' was set to true?

[flipPipe]

Hi [email protected],

The server id is bound to 02XXXXXX

ive "3d26173a-xxx-xxxx-xxxx-9a56ab576ac9" {
  server-id: "02XXXXXX"
}

After manually change the machine settings to true, it start working as expected.

machine "settings" {
  dynamic-connection: "true"
}

Now is just a matter of fine tunning the configuration in the master PCS.

Thanks

[[email protected]]

@flipPipe Yep... you got it