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Pulse (L3) and PSAM (L4) different organizations

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Frequent Contributor

Pulse (L3) and PSAM (L4) different organizations

Hi,

We need to implement PSAM to some users.

Those users alterady have Pulse (L4) configured by other organization.

 

On sign-in page we start PSAM, it does nothing.

 

In Logs it shows

'ConnectionStoreService' ImportDocument document overwrite rejected: (02XXXXXXXX9S, VAXXXXXXXCS)

Anyone knows how to overcome this problem?

We are using PCS 9.1R7 and PDC 9.1R8

TIA.

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Moderator

Re: Pulse (L3) and PSAM (L4) different organizations

Hello @flipPipe,

 

Connection import to datastore is failing due to different server-ID (expected).


Can you confirm which of those server-ID was bound to the Pulse Client? 02XXXXXX or VAXXXXXX? -- we can see the binding info on the connstore.dat file (server id: <value>)

 

After starting the Pulse Client (PSAM) from the web session, no URL (connection) getting added to the Pulse Client?

 

From the connstore.dat (C:\ProgramData\Pulse Secure\Connection Store), please confirm if 'dynamic connections' was set to true?

PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

3 REPLIES 3
Highlighted
Moderator

Re: Pulse (L3) and PSAM (L4) different organizations

Hello @flipPipe,

 

Connection import to datastore is failing due to different server-ID (expected).


Can you confirm which of those server-ID was bound to the Pulse Client? 02XXXXXX or VAXXXXXX? -- we can see the binding info on the connstore.dat file (server id: <value>)

 

After starting the Pulse Client (PSAM) from the web session, no URL (connection) getting added to the Pulse Client?

 

From the connstore.dat (C:\ProgramData\Pulse Secure\Connection Store), please confirm if 'dynamic connections' was set to true?

PCS Expert
Pulse Connect Secure Certified Expert

View solution in original post

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Frequent Contributor

Re: Pulse (L3) and PSAM (L4) different organizations

Hi r@yElr3y,

 

The server id is bound to 02XXXXXX

ive "3d26173a-xxx-xxxx-xxxx-9a56ab576ac9" {
  server-id: "02XXXXXX"
}

After manually change the machine settings to true, it start working as expected.

machine "settings" {
  dynamic-connection: "true"
}

Now is just a matter of fine tunning the configuration in the master PCS.

 

Thanks

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Moderator

Re: Pulse (L3) and PSAM (L4) different organizations

@flipPipe Yep... you got it Smiley Happy 

PCS Expert
Pulse Connect Secure Certified Expert