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Pulse Secure 5.1.x hang on Securng connection and no error message

New Contributor

Pulse Secure 5.1.x hang on Securng connection and no error message

Hello All,

We run few 1000 of client in my network but here the catch since two or 3 week we got alot of client experiencing 'securing connection' hang - like the old case we had last year but - you hang on securing connection and no error message. NO ERROR MESSAGE ??

So far I tried:
- Uninstall and reinstall
- Disable the drivers signature Microsoft at F8 mode
- Disable AV -Firewall - Defender
- Modify the MaxnumFilter regkey and still nothing this was a I dont know what to do next move Smiley Wink
- I even give a Try to the old save my day Network Connect 8.1 - and ho boy same issue - the hang and no error

something is strange only the virtual adpater manager is present in device management console - also nothing present when activate show hidden device i dont see the second virtual adapter. HMMM why and where is it ???

I have this issue on Windows 7 and Windows 10 running Pulse Secure 5.1.x

if anyone can help I would appreciate - I am running out of ideas.

Ciao all and thanks for the forum i am glad I cameeacross
3 REPLIES 3
New Contributor

Re: Pulse Secure 5.1.x hang on Securng connection and no error message

Have you tried clearing the cache on the vpn and restarting it? had this same issue recently.
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New Contributor

Re: Pulse Secure 5.1.x hang on Securng connection and no error message

Hi ,
No I did not , now how do you clear the cache. Can you explain. Please.

Thank for the reply😄
Moderator

Re: Pulse Secure 5.1.x hang on Securng connection and no error message

It could be an issue on the PCS server; if you are running 8.1R1 - 8.1R6 there is an issue that could prevent VPN connections from coming up. Does it happen to all users, some users, same users all the time?