Pulse Secure 5.3.1021 not showing any connections

[JMC18]

Got a few machines running Windows 8.1 Enterprise that have all of a sudden stopped showing connection in Pulse, and have the 'Add connection' option greyed out. This isn't happening on all machines.

I've checked that the Pulse Secure service(s) are running

I've made sure that dsAccessService.exe and PulseSecureService.exe are running

I've amended the MaxNumFilters number to 14 under HKLM/SYSTEM/CurrentControlSet/Control/Network

I've reinstalled the software

I've looked through this and other forums but I can't find a solution. Any help/advice is welcomed.

[[email protected]]

Hi @JMC18,

What do you see in the Pulse Client debug logs?

Thanks,

Ray.

[JMC18]

Hi Ray,

The debug log is huge and has a number of errors.

First

1 <username> Pulse.exe Pulse p5756 t1680 JamConnectionModel.cpp:322 - 'JamUI' m_ptrUiDiagnosticService->addListener failed, error: 0x80040155

and then

1 <username> Pulse.exe Pulse p5756 t1680 MessageCatalog.cpp:243 - 'CatalogUtil' Error loading message catalog file C:\Program Files (x86)\Common Files\Pulse Secure\PulseBranding\BrandingMessageCatalog_EN.txt

and then

1 SYSTEM PulseSecureService.exe ConnectionManager p1284 t5E4 SessionChangeMonitor.cpp:312 - 'SessionMonitor' unable to query user token from session id 1, error 1008

1 SYSTEM PulseSecureService.exe dsAccessService p1284 t514 accessService.cpp:110 - 'AccessService' plugin vpnAccessMethod, unable to stop error 1006

1 SYSTEM PulseSecureService.exe dsAccessService p1284 t514 accessService.cpp:110 - 'AccessService' plugin wirelessAccessMethod, unable to stop error 1006

1 SYSTEM PulseSecureService.exe dsAccessService p1284 t514 accessService.cpp:110 - 'AccessService' plugin wiredAccessMethod, unable to stop error 1006

and then

1 SYSTEM PulseSecureService.exe ConnectionStore p1268 t508 ConnectionStoreServiceWin.cpp:39 - 'ConnectionStore' RegQueryValueEx failed: 2 UserList

and then

1 SYSTEM PulseSecureService.exe 8021xAccessMethod p1268 t62C 8021xAccessMethod_win.cpp:2016 - '8021xSuppression' setWirelessSuppression: Fetching SuppressedWirelessAdapters from ConnStore: FAILED OR machine:local does Not Exist

This last log entry continues indefinitely

1 <username> Pulse.exe Pulse p4988 t13F8 JamConnectionModel.cpp:322 - 'JamUI' m_ptrUiDiagnosticService->addListener failed, error: 0x80040155

[[email protected]]

Hi @JMC18,

Hmm...This seems to be a tricky issue. From the debug logs, I can see that the "dsAccessService" library tries to unload / stop all the supported plugins first, which fails with 1006 error and pulse.exe (PulseUI process) tries to register some service which fails with 0x80040155 error.

Pulse.exe Pulse p5756 t1680 JamConnectionModel.cpp:322 - 'JamUI' m_ptrUiDiagnosticService->addListener failed, error: 0x80040155

PulseSecureService.exe dsAccessService p1284 t514 accessService.cpp:110 - 'AccessService' plugin vpnAccessMethod, unable to stop error 1006

Error code - 1006 - ERROR_FILE_INVALID -- The volume for a file has been externally altered so that the opened file is no longer valid.

Error code - 0x80040155 - Interface not registered.

What happens if you uninstall and reinstall the pulse client?

Thanks,

Ray.

[zanyterp]

are they using the same connection set/store as other systems?
does the connstore.dat show the option to allow users to add connections?