Pulse Secure 9.0 r3.2 (1667) for macOS 10.14.3 hangs on checking compliance

[mantonini]

Hi,

since a few days I cannot connect to VPN. Pulse Secure hangs on checking compliance. I have upgraded from 9.0 r3.0 (1559) to 9.0 r3.2 (1667) but that doesn't solve the problem. A new installation didn't work either. When I stop, exit and restart the Pulse Secure Client it freezes.

The problem could be caused by the configuration of my MacBook Pro, as it works fine with other devices (Windows or macOS).

Thank you for your help!

[[email protected]]

What does the host checker checks for?
Any error message displayed at last?
Was it working before, since you said "a few days before".. any recent OS upgrades or configuration changes on MacBook?

Set the log level to detailed, annotate with any text, replicate the issue (leave the checking compliance to run for few minutes) and share the logs (zip file) to see what's happening.

[mantonini · Accepted solution]

Hi,

in the meantime, I've found the problem. We have PaloAlto Traps as endpoint solution and the last upgrade to the version 6.0.0.1455 caused the problem of the host checker not being able to start.

I haven't seen any entries whether on the PSA-3000 debug log nor in the PaloAlto Traps logs.

Thank you for your help!

[[email protected]]

Hi @mantonini,

What happens if we exclude PulseSecureService.exe and HostCheckerService.dll file from the Antivirus realtime/on-demand scan engine?.

PulseSecureService.exe - C:\Program Files (x86)\Common Files\Pulse Secure\JUNS\PulseSecureService.exe

HostCheckerService - C:\Program Files (x86)\Common Files\Pulse Secure\TNC Client Plugin\HostCheckerService.dll

If possible, please exclude the entire folder/sub-folders "C:\Program Files (x86)\Common Files\Pulse Secure" and check the behavior.

Thanks,

Ray.