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Pulse Secure Client 9.0.4 in MAC OS Mojave Crashes while trying to connect to Juniper SRX345

New Contributor

Pulse Secure Client 9.0.4 in MAC OS Mojave Crashes while trying to connect to Juniper SRX345

We are finding issues with connecting Juniper SRX345 (firewall) using Pulse Secure 9.0.4 Client in MAC Mojave(10.14.6).

Our engineering LAB VPN is setup using Juniper SRX firewall and we connect this using Pulse Secure Client. But when we use MAC Book (Mojave) with Pulse Secure 9.0.4 client it is crashing continuously and we are unable to connect to the LAB VPN.

I have contacted the Juniper support and according to them they will support to only till 'Pulse Secure' 5.1 version. For anything above 5.1, we need to contact Pulse Secure as they manage this client now.
This problem is only with MAC Pulse Secure 9.0.4 version. Same version Windows Pulse Secure client we are able to connect with Juniper SRX and there is no issue!

Pulse secure version:- 9.0.4
Juniper SRX345(Firewall)
Junos :- 15.1X49-D150-2
MAC OS Mojave :- 10.14.6

Crash Report 

------------------

Process: dsAccessService [6096]
Path: /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService
Identifier: dsAccessService
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: dsAccessService [6096]
User ID: 0

Date/Time: 2019-09-05 15:04:11.052 +0530
OS Version: Mac OS X 10.14.6 (18G95)
Report Version: 12
Anonymous UUID: 07ECE63E-E292-6529-CF29-A820E72D438F


Time Awake Since Boot: 7200 seconds

System Integrity Protection: enabled

Crashed Thread: 19

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffff00000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [6096]

VM Regions Near 0xffffffff00000000:
--> shared memory 00007fffffe1d000-00007fffffe1e000 [ 4K] r-x/r-x SM=SHM

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff65a7722a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff65a7776c mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff399ee1ee __CFRunLoopServiceMachPort + 328
3 com.apple.CoreFoundation 0x00007fff399ed75c __CFRunLoopRun + 1612
4 com.apple.CoreFoundation 0x00007fff399ecebe CFRunLoopRunSpecific + 455
5 com.apple.Foundation 0x00007fff3bc5132f -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 280
6 dsAccessService 0x00000001079bd8cc DSAccessServiceVendor::Vend(unsigned int) + 300
7 dsAccessService 0x00000001079bcb90 CmdRunService() + 100
8 dsAccessService 0x00000001079bc5ee main + 419
9 dsAccessService 0x00000001079bc2e4 start + 52

 

 

1 REPLY 1
New Contributor

Re: Pulse Secure Client 9.0.4 in MAC OS Mojave Crashes while trying to connect to Juniper SRX345

Any help?