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Pulse Secure Client prompts for reboot after connection

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New Contributor

Pulse Secure Client prompts for reboot after connection

Hello,

 

The Pulse Secure client prompts me to reboot the machine after the first successful connection to a VPN server. The log file shows the following:


PulseSecureService.exe samAM p27136 tB170 tdicommon.cpp:333 - 'tdicommon' jnprTdi Tag = 11 fixed successfully
PulseSecureService.exe samAM p27136 tB170 txdManager.cpp:462 - 'txdManager' jnprTdi tag got fixed, prompt for reboot

 

I see that the file C:\Windows\System32\drivers\jnprTdi_824_597.sys was updated with a newer version.

 

My goal is to prevent the system from having to reboot after the first connection. If I replace the driver file manually with the newer version after the installation of the client, I still get prompted to reboot the machine when I connect. Any ideas how I can fix that ?

 

Thank you.

 

- Aubin

2 REPLIES 2
Moderator

Re: Pulse Secure Client prompts for reboot after connection

You can try disabling windows file browsing on the WSAM configuration; however, it is possible that it will still require the reboot so the new driver can be made available for the network stack
New Contributor

Re: Pulse Secure Client prompts for reboot after connection

Thank you for your suggestion. Unfortunately I do not have access to the server configuration. It is managed by another organization.