Hi
Has anyone seen a similar issue with PDC 9.1.1.607 where the Users sign-out in the evening, then the next morning they cannot connect at all? Only recent change was the PCS was upgraded to 9.1R10.
Users get the following message:
"Error: Establishing Connection: Failed. User request timed out"
Client Debug Logs show the following:
00146,09 2021/01/27 09:30:21.548 1 SYSTEM PulseSecureService.exe UiModel p4284 t1B8C StatusListener.cpp:323 - 'UiModel' Inconsistent TNC info - ID: 65535
00163,09 2021/01/27 09:30:22.566 2 SYSTEM PulseSecureService.exe iftProvider p4284 t20C4 uiPluginRequests.cpp:28 - 'jamUIPlugin' DSAccessMonitorPlugin failed with error 3
00259,09 2021/01/27 09:30:22.570 1 SYSTEM PulseSecureService.exe ConnectionStore p4284 t20C4 ConnectionStoreDocSet.cpp:575 - 'ConnectionStoreService' Failed CreateFile: 5 C:\ProgramData\Pulse Secure\ConnectionStore\S-1-5-21-939412440-1724722471-1672037986-327829.tmp
00176,09 2021/01/27 09:30:22.588 3 SYSTEM PulseSecureService.exe iftProvider p4284 t20C4 iftProvider.cpp:316 - 'iftProvider' iftProvider:
roviderThread waiting for IftTlsClientThread
00145,09 2021/01/27 09:30:22.604 3 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImplEap.cpp:121 - 'iftProvider' No existing DSID
00159,09 2021/01/27 09:30:22.605 3 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImpl.cpp:484 - 'iftProvider' isControllerSessionResumption - 0
00159,09 2021/01/27 09:30:22.605 3 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImpl.cpp:519 - 'iftProvider' isEnrollmentSessionResumption - 0
00152,09 2021/01/27 09:30:22.605 3 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImpl.cpp:534 - 'iftProvider' isSdpSessionResumption - 0
00155,09 2021/01/27 09:30:22.605 3 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImplEap.cpp:277 - 'iftProvider' IFTProvider: Starting EAP
00139,09 2021/01/27 09:30:22.606 1 SYSTEM PulseSecureService.exe ConnectionStore p4284 t1B8C DsidCache.cpp:150 - 'ConnectionStore' No session node
00169,09 2021/01/27 09:30:22.606 3 SYSTEM PulseSecureService.exe eapService p4284 t1B8C JNPRClient.cpp:1207 - 'eapService' Setting preferred-realm(user) to Realm_Workplace_User
00170,09 2021/01/27 09:30:22.606 3 SYSTEM PulseSecureService.exe eapService p4284 t1B8C JNPRClient.cpp:1216 - 'eapService' Setting user-preferred-roleset to Realm_Workplace_User
00181,09 2021/01/27 09:30:22.629 1 SYSTEM PulseSecureService.exe eapService p4284 t2018 EapService.cpp:64 - 'eapService' odysseyEapClientTls:
tartCallback Pulse Connect Secure 151060490 2
00179,09 2021/01/27 09:30:22.724 3 SYSTEM PulseSecureService.exe eapService p4284 t2018 JNPRClient.cpp:2400 - 'eapService' CalculateEndpointMACAddress: Mac address is: C0:B8:83:6D:6A:05
00195,09 2021/01/27 09:30:22.725 2 SYSTEM PulseSecureService.exe iveConnectionMethod p4284 t2018 connInstance.cpp:1523 - 'iveConnectionMethod' session resumption failed, cleaning up existing connections
00193,09 2021/01/27 09:30:22.725 3 SYSTEM PulseSecureService.exe iveConnectionMethod p4284 t2018 connInstance.cpp:1396 - 'iveConnectionMethod' Blocking message queue while disconnecting access methods
00187,09 2021/01/27 09:30:22.725 3 SYSTEM PulseSecureService.exe iveConnectionMethod p4284 t2018 connInstance.cpp:1400 - 'iveConnectionMethod' Done blocking message queue; continuing with unload
00200,09 2021/01/27 09:30:22.725 3 SYSTEM PulseSecureService.exe iveConnectionMethod p4284 t2018 connInstance.cpp:1412 - 'iveConnectionMethod' Unblocking message queue after disconnecting methods, state is 1
00162,09 2021/01/27 09:30:22.863 2 SYSTEM PulseSecureService.exe eapService p4284 t2018 uiPluginRequests.cpp:28 - 'jamUIPlugin' DSAccessMonitorPlugin failed with error 3
00162,09 2021/01/27 09:30:22.873 2 SYSTEM PulseSecureService.exe eapService p4284 t2018 uiPluginRequests.cpp:28 - 'jamUIPlugin' DSAccessMonitorPlugin failed with error 3
00188,09 2021/01/27 09:30:24.390 1 SYSTEM PulseSecureService.exe eapService p4284 t2018 EapService.cpp:64 - 'eapService' OpenSSL error: error:14099006SL routines:ssl3_send_client_verify:EVP lib
00186,09 2021/01/27 09:30:24.391 1 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImplEap.cpp:412 - 'iftProvider' EAP Authentication FAILED: Error: 1382 0x566 State: 3 0x3
00182,09 2021/01/27 09:30:24.391 3 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImplEap.cpp:425 - 'iftProvider' retrieved TNC state, authenticated with a new session
00151,09 2021/01/27 09:30:24.391 1 SYSTEM PulseSecureService.exe iftProvider p4284 t1B8C channelProviderImplEap.cpp:434 - 'iftProvider' Eap failed 1382 0x566
The only workaround so far is to uninstall the and reinstall the client, but this is not practical as the Users do not have Local Admin Rights.
Thanks
@_Legacy_ what type of authentication being used? is it SAML which uses embedded browser? can you please try to upgrade the Pulse Client to 9.1R10 and check the behavior?
