Our users run as non-admins. It saves a lot of time administering the laptops and helps protect the user when they accidentally click on a link and malware gets loaded - but often only partially because without admin priv the malware never completely installs. It also prevent users from installing gaming and other non-corporate software.
However, there are times when I connect to the user's laptop and have to sign in to the admin account to get the work done. (User logins can't use appwiz.cpl and perform other maintenance functions even when started from an admin command prompt.)
But we can't help the user when connected via Pulse Secure as it drops the connection on switch user. Unfortunately, corporate prefers we use Pulse Secure.
Our work-around is to also have NetWork Connect VPN client installed and we talk the user through connecting to VPN with that and it lets us switch accounts without dropping VPN... as long as no active user signs out of their Windows account.
While connected to VPN, launch an application as another user (hold shift when right mouse click) type in your desired account. This will create the profile folder for that user, then allow the switching of users.
This worked! Thanks so much!