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Pulse Secure Setup Client installation error -100 : InternetSetCookie failed

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New Contributor

Pulse Secure Setup Client installation error -100 : InternetSetCookie failed

Hi,

 

I'm a new user and I am setting up the software for the first time. The website I use, checks for the Application Launcher installation and opns it which in turn tries to run the Pulse Secure Setup. While doing so, I am facing the two errors below:-

 

From the Pulse Secure Setup-

System Error: Please sign in and try again. If the problem continues, please contact your system administrator

 

after clicking ok, i receive the below from Application Launcher-

Detected an internal error: Please retry. If the issue persists, contact your system administrator.

 

I have narrowed down the issue from the logs to the setPreAuthCookie() method where it is unable to set the cookie. I have copied the logs below:

 

PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:288 - 'DSSetupRequestHandler::invoke()' *****************************setPreauthCookie()*****************************
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:407 - 'DSSetupRequestHandler::getNamedCookieFromParam()' nameSmiley Very HappySPREAUTH=
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupParameters.cpp:86 - 'DSSetupParameters::getParameter()' Cookies length: 583
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:420 - 'DSSetupRequestHandler::getNamedCookieFromParam()' valueSmiley Very HappySPREAUTH=ad0325d8%3A8AuWXUnkCAABAAAAlSD%2FJw4AaClIxxbYeNZnjrOERUJYcwgEu1vpFT0Wxre1zQaIqyjoSndPrXa592OTM2CUdQdGnwyURULuQRfb5iiF6l5Pk4bUvb2Xs4v%2BUQQrjpYzC0aWdrvmUgwUaI6%2FxOzGkbyN0WxP6UvNBmHl0pGvmDfs68WAwZ5SLdhWDdsCZyllBCyX8K5fIcKVQiHCkUaYqvJ2O7Mh8%2Fs1K8h0fluqKYvhH3G%2BrIgxRK1xVP26zsD2W44BJUJyk8QLbimzH2AsieMg%2FFgJjolziw4uifJqUIcfhQKP9bpA%2F8yXChVAxlAymqEnDmql6OfGxhsibw5NJTjiU4XB21cY1c3B%2FxVzRj3GeWTM%2Bw38q%2FJr7pQB6VeF7tLxlJoFswq4kkMorGzNemuaZi5onif1jTZPCw%3D%3D
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:432 - 'DSSetupRequestHandler::setPreauthCookie()' m_preauthCookieSmiley Very HappySPREAUTH=ad0325d8%3A8AuWXUnkCAABAAAAlSD%2FJw4AaClIxxbYeNZnjrOERUJYcwgEu1vpFT0Wxre1zQaIqyjoSndPrXa592OTM2CUdQdGnwyURULuQRfb5iiF6l5Pk4bUvb2Xs4v%2BUQQrjpYzC0aWdrvmUgwUaI6%2FxOzGkbyN0WxP6UvNBmHl0pGvmDfs68WAwZ5SLdhWDdsCZyllBCyX8K5fIcKVQiHCkUaYqvJ2O7Mh8%2Fs1K8h0fluqKYvhH3G%2BrIgxRK1xVP26zsD2W44BJUJyk8QLbimzH2AsieMg%2FFgJjolziw4uifJqUIcfhQKP9bpA%2F8yXChVAxlAymqEnDmql6OfGxhsibw5NJTjiU4XB21cY1c3B%2FxVzRj3GeWTM%2Bw38q%2FJr7pQB6VeF7tLxlJoFswq4kkMorGzNemuaZi5onif1jTZPCw%3D%3D
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupParameters.cpp:88 - 'DSSetupParameters::getParameter()' Host=some link
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:461 - 'DSSetupRequestHandler::setPreauthCookie()' host=some link; cookieSmiley Very HappySPREAUTH=ad0325d8%3A8AuWXUnkCAABAAAAlSD%2FJw4AaClIxxbYeNZnjrOERUJYcwgEu1vpFT0Wxre1zQaIqyjoSndPrXa592OTM2CUdQdGnwyURULuQRfb5iiF6l5Pk4bUvb2Xs4v%2BUQQrjpYzC0aWdrvmUgwUaI6%2FxOzGkbyN0WxP6UvNBmHl0pGvmDfs68WAwZ5SLdhWDdsCZyllBCyX8K5fIcKVQiHCkUaYqvJ2O7Mh8%2Fs1K8h0fluqKYvhH3G%2BrIgxRK1xVP26zsD2W44BJUJyk8QLbimzH2AsieMg%2FFgJjolziw4uifJqUIcfhQKP9bpA%2F8yXChVAxlAymqEnDmql6OfGxhsibw5NJTjiU4XB21cY1c3B%2FxVzRj3GeWTM%2Bw38q%2FJr7pQB6VeF7tLxlJoFswq4kkMorGzNemuaZi5onif1jTZPCw%3D%3D; path=/dana-na/; expires=Fri, 02-Oct-2020 10:56:35 GMT; secure
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:466 - 'DSSetupRequestHandler::setPreauthCookie()' InternetSetCookie(https://some link) failed: 0
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:598 - 'DSSetupRequestHandler::handleError()' Starting: -100
PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupRequestHandler.cpp:340 - 'DSSetupRequestHandler::invoke()' *****************************setPreauthCookie() retCode=-100
PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 dsInvokeSetupClient.cpp:549 - 'DSInvokeSetupClient::sendAndRecv()' bytesRecv 26
PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 dsInvokeSetupClient.cpp:552 - 'DSInvokeSetupClient::sendAndRecv()' received: "DSSETUP_RETURN_CODE=-100


PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 dsInvokeSetupClient.cpp:557 - 'DSInvokeSetupClient::sendAndRecv()' End of buffer reached: return DSSETUP_ERR_SUCCESS
PulseSetupClient.exe PulseSetupClient p55992 t14A6C JuniperSetupSocket.cpp:118 - 'DSSetupClientInstallLock()' ReleaseMutex(DSSETUPCLIENT_MUTEX)
PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 dsInvokeSetupClient.cpp:428 - 'DSInvokeSetupClient::invokeSetupClient()' Ending 0
PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 dsInvokeSetupClient.cpp:183 - 'DSInvokeSetupClient::invoke()' ReceiveSmiley Very HappySSETUP_RETURN_CODE=-100


PulseSetupClient.exe PulseSetupClient p55992 t14A6C dsSetupParameters.cpp:88 - 'DSSetupParameters::getParameter()' ProductName=
PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 JuniperSetupUtils.cpp:965 - 'dsRetrieveNameValue()' DSSETUP_RETURN_CODE=-100
PulseSetupClient.exe PulseSetupClient p55992 t14A6C JuniperSetupSocket.cpp:310 - 'JuniperSetupSocket::run()' Wait for connection...
PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 dsInvokeSetupClient.cpp:197 - 'DSInvokeSetupClient::invoke()' return:-100
PulseApplicationLauncher.exe DSInvokeSetupClient p56696 t13D70 dsInvokeSetupClient.cpp:224 - 'DSInvokeSetupClient::invokeEx()' invoke failed -100
PulseApplicationLauncher.exe PSAL p56696 t13D70 dsSetupClientHelper.cpp:218 - 'DSSetupClientHelper::invokeSetupDll()' retCode=-100
PulseApplicationLauncher.exe PSAL p56696 t13D70 dsSetupClientHelper.cpp:88 - 'DSSetupClientHelper::invoke()' ended, retCode=-100
PulseApplicationLauncher.exe PSAL p56696 t13D70 applauncher.cpp:759 - 'Psal::AppLauncher' clientHelper.invoke() failed: -100
4 REPLIES 4
Moderator
Moderator

Re: Pulse Secure Setup Client installation error -100 : InternetSetCookie failed

Hi there,

Can you please run the PulseSetupClient.exe as admin and check the behaviour?

Go to the program location, program properties, compatibility -- run as administrator.
Moderator
Moderator

Re: Pulse Secure Setup Client installation error -100 : InternetSetCookie failed

How do you deploy the OS on the machine? Manually installation or using any tools like SysPrep?
New Contributor

Re: Pulse Secure Setup Client installation error -100 : InternetSetCookie failed

Hi Ray,

 

Thanks for your response. When I run the SetupClient as an admin, it shows up in the task manager but is just waiting on something and doesn't install. Is it possible the issue is with the setup (32 bit) vs my Windows 10 machine being 64 bit?

Moderator
Moderator

Re: Pulse Secure Setup Client installation error -100 : InternetSetCookie failed

Hi there,

Being a 32bit application should not cause any issues while running on 64bit OS.

I believe you're trying to run the setup client installer as admin, hence please run the setup client application as admin which was already installed on your machine. You should find the application under C:\Users\Username\Appdata\Roaming\Pulse Secure\Setup Client\Pulsesetupclient.exe