Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modified

[mirek81]

Hi,

I got issue to install Pulse Secure on Windows 1709 64 bit.

The installation stops with error:

""Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again"

I created DWORD 32 bit "MaxNumFilters= Decimal 20" in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network but the installation still not work.

Error in Log file:

DIFXAPP: INFO: installing network driver 'C:\windows\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'
DIFXAPP: ERROR: Error 0x80070005 encountered while installing the inf 'C:\windows\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'. Unable to install network component 'jnprns'
DIFXAPP: ERROR: Failed to install the network driver INF C:\windows\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf. Error code 0x643

Please, please help.

Thank you.

[[email protected]]

It seems that the installation of Juniper Network service is failing, can you please uninstall any Antivirus that was installed, reboot the machine and attempt the installation again...

Do you have any other VPN clients like Cisco Anyconnect,etc.? If yes, please uninstall and try to install Pulse client.

[zanyterp]

in addition to what [email protected] prompted, that looks to be a permissions issue. are you an admin on your machine?
has pulse been installed on this system previously?
are you using the 64 bit installer (i am sure you are, but i have seen instances where the wrong installer was provided)
i would recommend working with our support team for further assistance

[mirek81]

No, any other VPN clients like Cisco Anyconnect,etc.

I dont have rights to uninstall the antivirus.

I can only reinstall the PC and install the Pulse Secure as first application so there will be not the AV (antivirus) but this is the last chance that I want to use.

I have also some doubts that AV is blocking that.

We use Trend Micro.

[mirek81]

Yes, I am admin of the PC.

The machine is fresh installed but the installation of Pulse Secure was runned after Trend Micro installation and maybe this could be the issue.

Yes, I use 64 bit installer. We use Pulse Secure 5.1.5.60701.

I would rather the find the root cause.

How can use the support team to get the root cause?

Thanks.

[zanyterp]

thank you for getting back to us, @mirek81. it is possible that there is an interference in order of installation. with that said, however, i am more worried about that version of Pulse with Windows 10 b1709. I do not believe that is a supported combination.
is this for connecting to an SRX (limited to Pulse 5.1) or PCS/MAG appliance (up to Pulse 9.1)?
the support team will be able to review the logs to see if there is anything that jumps out and work with our development team for further investigation, if needed

[[email protected]]

Ah.. Trend Micro! It could be the issue.

Can you please go to network Adapter settings >> Right click on available Adapter like WiFi or Ethernet >> Properties >> See if you find any Drivers related to "Trend Micro".

If yes, then... You got it 😉

[[email protected]]

As @zanyterp mentioned, please consider upgrading to higher versions like 5.3R7, 9.0R4, 9.1R1 clients if you're are connecting to any Pulse Secure device from windows 10 1709 build.

[mirek81]

Yes, I got "Trend Micro NDIS 6.0 Filter Driver" on Ethernet adapter and also on Wi-Fi adapter.

Do should I uncheck it ?

Thanks.

[mirek81]

I can't upgrade to different version due our company polices.