Pulse Secure app launcher error

[[email protected]il.com]

Hi, Can someone help me with this issue (the following information from the log file) :

00158,09 2020/09/01 19:58:50.545 1 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 dsinet.cpp:445 - 'DSInet' failed to connect to (vpn.umontreal.ca) error 100005

00170,09 2020/09/01 19:58:50.545 1 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 dsclient.cpp:720 - 'dsclient' unable to open URL: (https://vpn.umontreal.ca) with error -7

00174,09 2020/09/01 19:58:50.545 1 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 winapplauncher.cpp:558 - 'Psal::WinAppLauncher' Unable to make a secure connection with server

00137,09 2020/09/01 19:58:50.545 3 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 psal.cpp:322 - 'Psal' Unable to verify server certificate

how can i fix this issue ?

Thank you

[jricardo]

[email protected] What is the version of the pulse secure client?

[[email protected]il.com]

9.1.8 (3143)

[jricardo]

Is this problem happening on Windows clients only?

Could you try add the Entrust Subordinate Certificate L1K to your the certificate trust lists on Windows machines, see screenshot on link [1]? 

To do this, download the certificate from here [2] and from a machine running Windows run certmgr.msc and add the certificate in here: Trusted Root Certification Authorities > Certificates

[1] https://ibb.co/3R556kV

[2] https://www.entrustdatacard.com/knowledgebase/ssl/entrust-certificate-services-subordinate-cas

[subhashs]

Does someone have a fix for this issue. I'm seeing exactly same issue in the logs

[zanyterp]

@subhashs: what version of the client and pcs are you using? if it is 9.1r8-9.1r11.2, it is highly likely due to the code signing certificate expiration (see https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44781)