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Pulse Secure app launcher error

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New Contributor

Pulse Secure app launcher error

Hi, Can someone help me with this issue (the following information from the log file) :

 

00158,09 2020/09/01 19:58:50.545 1 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 dsinet.cpp:445 - 'DSInet' failed to connect to (vpn.umontreal.ca) error 100005


00170,09 2020/09/01 19:58:50.545 1 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 dsclient.cpp:720 - 'dsclient' unable to open URL: (https://vpn.umontreal.ca) with error -7


00174,09 2020/09/01 19:58:50.545 1 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 winapplauncher.cpp:558 - 'Psal::WinAppLauncher' Unable to make a secure connection with server


00137,09 2020/09/01 19:58:50.545 3 jawad PulseApplicationLauncher.exe PSAL p13392 t9C0 psal.cpp:322 - 'Psal' Unable to verify server certificate

 

how can i fix this issue ?

 

Thank you

3 REPLIES 3
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Occasional Contributor

Re: Pulse Secure app launcher error

jawadbourdi@gmail.com What is the version of the pulse secure client?

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New Contributor

Re: Pulse Secure app launcher error

9.1.8 (3143)

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Occasional Contributor

Re: Pulse Secure app launcher error

Is this problem happening on Windows clients only?

Could you try add the Entrust Subordinate Certificate L1K to your the certificate trust lists on Windows machines, see screenshot on link [1]? 

To do this, download the certificate from here [2] and from a machine running Windows run certmgr.msc and add the certificate in here: Trusted Root Certification Authorities > Certificates

 

[1] https://ibb.co/3R556kV

[2] https://www.entrustdatacard.com/knowledgebase/ssl/entrust-certificate-services-subordinate-cas