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Pulse Secure application launcher error on Windows 10

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New Member

Pulse Secure application launcher error on Windows 10

I'm trying to log in to my company's VPN using Pulse Secure on a Windows 10 Pro PC that was orginally upgraded from Windows 7. Once I get a prompt to open the application launcher, it downloads and installs, then I get a popup saying:

 

Detected an internal error.
Please retry. If the issue persists, contact your administrator.

 

As a test, I built a new Windows 10 Pro machine, and that works fine with the VPN and Pulse Secure. I then upgraded my original machine to the same version of Windows 10 that's on the test machine, and I still get the error (yes, I retried several times, after several reboots).

 

Since it works fine on the test machine, I have to assume that the problem lies with my PC and not the server. Any ideas what it might be?

 

5 REPLIES 5
Moderator
Moderator

Re: Pulse Secure application launcher error on Windows 10

Hi @swechsler,

 

Detected an internal error.
Please retry. If the issue persists, contact your administrator

It's a generic error message, please replicate the issue and provide the debuglog.log file from C:\ProgramData\Pulse Secure\Logging folder for review.

 

Thanks,
Ray.

Pulse Connect Secure Certified Expert
Moderator

Re: Pulse Secure application launcher error on Windows 10

can you repair Pulse and try again? can you uninstall Pulse and try again?
Occasional Visitor

Re: Pulse Secure application launcher error on Windows 10

Hi,

I am getting this error on my windows 7 machine. Last few lines of DebugLog looks like below:

 

00134,09 2019/09/02 10:56:29.742 3 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 JuniperSetupUtils.cpp:269 - 'dsCreateProcess()' Ended
00148,09 2019/09/02 10:56:29.742 3 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 JuniperSetupUtils.cpp:502 - 'dsLaunchApplication()' Ended: return 1
00163,09 2019/09/02 10:56:29.742 3 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 dsSetupClientHelper.cpp:258 - 'DSSetupClientHelper::waitForSetupClient()' starting
00266,09 2019/09/02 10:59:30.273 0 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 dsSetupClientHelper.cpp:275 - 'DSSetupClientHelper::waitForSetupClient()' ERROR: C:\Users\Sukanya\AppData\Roaming\Pulse Secure\Setup Client\PulseSetupClient.ini not found after download
00169,09 2019/09/02 10:59:30.273 1 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 winapplauncher.cpp:875 - 'Psal::WinAppLauncher' clientHelper.waitForSetupClient() failed
00149,09 2019/09/02 10:59:30.284 0 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 applauncher.cpp:372 - 'Psal::AppLauncher' InstallSetupClient()failed
00162,09 2019/09/02 10:59:33.763 1 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 applauncher.cpp:293 - 'Psal::AppLauncher' Failed to communicate with setup client
00139,09 2019/09/02 10:59:33.764 1 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 psal.cpp:146 - 'Psal' Failed to do the requested operation

 

 

This worked fine few days back. Suddenly i am getting this error since last 4 days. I have tried everything including formatting Windows. could you please suggest how it resolved for you?

 

Moderator
Moderator

Re: Pulse Secure application launcher error on Windows 10

Please confirm if you have "Pulse secure setup client" installed on your machine.

If yes, what is the version of setup client and Pulse application launcher?
Pulse Connect Secure Certified Expert
New Contributor

Re: Pulse Secure application launcher error on Windows 10

Hi, Did you find any solution to this? I am facing similar issue.