Pulse Secure application launcher error on Windows 10

[swechsler]

I'm trying to log in to my company's VPN using Pulse Secure on a Windows 10 Pro PC that was orginally upgraded from Windows 7. Once I get a prompt to open the application launcher, it downloads and installs, then I get a popup saying:

Detected an internal error.
Please retry. If the issue persists, contact your administrator.

As a test, I built a new Windows 10 Pro machine, and that works fine with the VPN and Pulse Secure. I then upgraded my original machine to the same version of Windows 10 that's on the test machine, and I still get the error (yes, I retried several times, after several reboots).

Since it works fine on the test machine, I have to assume that the problem lies with my PC and not the server. Any ideas what it might be?

[r@yElr3y]

Hi @swechsler,

Detected an internal error.
Please retry. If the issue persists, contact your administrator

It's a generic error message, please replicate the issue and provide the debuglog.log file from C:\ProgramData\Pulse Secure\Logging folder for review.

Thanks,
Ray.

[zanyterp]

can you repair Pulse and try again? can you uninstall Pulse and try again?

[sukanya]

Hi,

I am getting this error on my windows 7 machine. Last few lines of DebugLog looks like below:

00134,09 2019/09/02 10:56:29.742 3 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 JuniperSetupUtils.cpp:269 - 'dsCreateProcess()' Ended
00148,09 2019/09/02 10:56:29.742 3 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 JuniperSetupUtils.cpp:502 - 'dsLaunchApplication()' Ended: return 1
00163,09 2019/09/02 10:56:29.742 3 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 dsSetupClientHelper.cpp:258 - 'DSSetupClientHelper::waitForSetupClient()' starting
00266,09 2019/09/02 10:59:30.273 0 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 dsSetupClientHelper.cpp:275 - 'DSSetupClientHelper::waitForSetupClient()' ERROR: C:\Users\Sukanya\AppData\Roaming\Pulse Secure\Setup Client\PulseSetupClient.ini not found after download
00169,09 2019/09/02 10:59:30.273 1 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 winapplauncher.cpp:875 - 'Psal::WinAppLauncher' clientHelper.waitForSetupClient() failed
00149,09 2019/09/02 10:59:30.284 0 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 applauncher.cpp:372 - 'Psal::AppLauncher' InstallSetupClient()failed
00162,09 2019/09/02 10:59:33.763 1 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 applauncher.cpp:293 - 'Psal::AppLauncher' Failed to communicate with setup client
00139,09 2019/09/02 10:59:33.764 1 Sukanya PulseApplicationLauncher.exe PSAL p5496 t928 psal.cpp:146 - 'Psal' Failed to do the requested operation

This worked fine few days back. Suddenly i am getting this error since last 4 days. I have tried everything including formatting Windows. could you please suggest how it resolved for you?

[r@yElr3y]

Please confirm if you have "Pulse secure setup client" installed on your machine.

If yes, what is the version of setup client and Pulse application launcher?

[jaydeep]

Hi, Did you find any solution to this? I am facing similar issue.

[YironD]

hi there!

i have this problem too /

can you please help me too?

there is link to my log file (link removed)

[pwallace]

We recommend you do not post log files directly to the Pulse Community unless you have been requested to do so by the support team.

[r@yElr3y]

@YironD: Link to download the setup client from the VPN server was sent as PM.

[Cristina.n]

Is there any reply or advice on this? I have the same issue and I urgently need to be working