cancel
Showing results for 
Search instead for 
Did you mean: 

Pulse Secure fails to connect when take Mac laptop to new network

CappyD
Occasional Contributor

Pulse Secure fails to connect when take Mac laptop to new network

Has anybody run into this and have a solution?

 

Frequently, but not always, if I am connected thru Pulse Secure (v9.1.11) to my company's network from my home network and then close my laptop (Mac running Mojave) and go to a different network, Pulse will fail to connect, saying that the network is "unreachable". However, the network is definitely reachable. Killing all Pulse Secure processes on my Mac and restarting Pulse does not help. There is no log in the Pulse logging location. The only thing that seems to work is a complete reboot of the Mac. However, moving to the other network often causes no problem at all and Pulse reconnects without me having to do anything.

6 REPLIES 6
alannnnnn
Occasional Contributor

Re: Pulse Secure fails to connect when take Mac laptop to new network

This has started happening for our MacOS users too, same client version.

CappyD
Occasional Contributor

Re: Pulse Secure fails to connect when take Mac laptop to new network

Thanks for confirming that this is not a unique problem. Now we need someone with Pulse Secure to address it.

zanyterp
Moderator

Re: Pulse Secure fails to connect when take Mac laptop to new network

unfortunately, we have not seen this in our testing
please open a case with our support team for investigation
CappyD
Occasional Contributor

Re: Pulse Secure fails to connect when take Mac laptop to new network

I initially went down the road of opening a case for this ... I created an account and only then did it tell me that I need some sort of serial number associated either hardware or software related to Pulse. Of course, I have no idea what this is and is probably only something buried in my company's IT department. I'm just a user at a company that uses Pulse. Hence my post here instead.

zanyterp
Moderator

Re: Pulse Secure fails to connect when take Mac laptop to new network

thank you, @CappyD
apologies on not realizing you were not part of the IT team. what do you use for AV on your system?
CappyD
Occasional Contributor

Re: Pulse Secure fails to connect when take Mac laptop to new network

Thanks for following up. I use the free version of Avast Security. But keep in mind that the problem I encounter is not consistent... it is only a proportion of the times that I take my laptop to another network that the "network unreachable" problem occurs. Many times it reconnects automatically with no problems. So, I don't see how the AV software would be behind that.