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Pulse Secure issues on Windows 7

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New Contributor

Pulse Secure issues on Windows 7

Hi,

 

some of our users having trouble using the Pulse Secure 5.3 Client on their notebooks.

 

OS is Windows 7 Professional

Pulse Secure Client Version is 5.3

 

Here is the log entry..

 

00146,09 2019/04/01 16:01:40.604 2 reiner.zufall Pulse.exe Pulse p6452 t2C44 DialogManager.cpp:204 - 'JamUI' Failure registering uiProvider, 0xe0010006
00146,09 2019/04/01 16:01:41.618 2 reiner.zufall Pulse.exe Pulse p6452 t2C44 DialogManager.cpp:204 - 'JamUI' Failure registering uiProvider, 0xe0010006

 

Can anyone help here? Don't know what this error message from the log mean.

 

Thanks

 

BR

 

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2 REPLIES 2
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Moderator

Re: Pulse Secure issues on Windows 7

From the logs, it seems that the "uiProvider" (one of the plugin) is not registering properly, hence it will not be initialized/loaded.

How the pulse client was deployed to the user machines?

What behaviour is being exhibited by the pulse client, when the users attempt to launch and try to Connect?
PCS Expert
Pulse Connect Secure Certified Expert
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Moderator

Re: Pulse Secure issues on Windows 7

as r@yElr3y mentioned, that is a generic message and does not indicate a failure with the client?
are there any obvious differences in the Win7 clients that are working and those not (e.g. AV, FW, other VPN clients, virtualization softwares)?