Pulse Upgrade fails because of missing uninstall folder

[fish]

We use a few ways to upgrade the clients. first is via the appliance asking the user to upgrade. most use this but many do not. so we also force the upgrade through SSCM and sometimes we use the MSI install directly. I am not the SSCM admin but some how SSCM removed all the folders in the temp install folder. So now when a user tried to upgrade via any method they get an error saying can't find x folder. it is different for every user so far.

we have found that if you do the install, let it fail. do it again and reboot. most times that works.

also if you do the install and it fails and do a repair, twice, and reboot. it works. 

I have several thousand users so this is a nightmare. Any suggestions as to how to fix this?

[[email protected]]

@fish We need to review the MSI debug logs to find out the cause.

msiexec /i "<MSI filepath>" /L*V "<Log file location>"

[fish]

I get the error

"Error opening instalation log file. Verify that the specified log file location exists and is writable."

I get this with admin rights.

[[email protected]]

@fish 

What was the value given for the placeholder <log file location>? did u something like C:\msi-install.log ???

[fish]

msiexec /i "PulseSecure.x64.msi" /L*V "c:\users\*username*\Desktop\PSLogs\"

[[email protected]]

Please use the full path for MSI and logs file path, like "C:\Setups\PulseSecure.x64.msi" and "C:\users\*username*\Desktop\PSLogs\install.log"