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Pulse Upgrade fails because of missing uninstall folder

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New Contributor

Pulse Upgrade fails because of missing uninstall folder

We use a few ways to upgrade the clients. first is via the appliance asking the user to upgrade. most use this but many do not. so we also force the upgrade through SSCM and sometimes we use the MSI install directly. I am not the SSCM admin but some how SSCM removed all the folders in the temp install folder. So now when a user tried to upgrade via any method they get an error saying can't find x folder. it is different for every user so far.

we have found that if you do the install, let it fail. do it again and reboot. most times that works.

also if you do the install and it fails and do a repair, twice, and reboot. it works. 

 

I have several thousand users so this is a nightmare. Any suggestions as to how to fix this?

5 REPLIES 5
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Moderator

Re: Pulse Upgrade fails because of missing uninstall folder

@fish We need to review the MSI debug logs to find out the cause.

 

msiexec /i "<MSI filepath>" /L*V "<Log file location>"

 

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Pulse Upgrade fails because of missing uninstall folder

I get the error

"Error opening instalation log file. Verify that the specified log file location exists and is writable."

 

I get this with admin rights.

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Moderator

Re: Pulse Upgrade fails because of missing uninstall folder

@fish 

 

What was the value given for the placeholder <log file location>? did u something like C:\msi-install.log ???

PCS Expert
Pulse Connect Secure Certified Expert
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New Contributor

Re: Pulse Upgrade fails because of missing uninstall folder

msiexec /i "PulseSecure.x64.msi" /L*V "c:\users\*username*\Desktop\PSLogs\"
Highlighted
Moderator

Re: Pulse Upgrade fails because of missing uninstall folder

Please use the full path for MSI and logs file path, like "C:\Setups\PulseSecure.x64.msi" and "C:\users\*username*\Desktop\PSLogs\install.log"

PCS Expert
Pulse Connect Secure Certified Expert