Pulse install rollback

[[email protected]]

Please share the MSI debug logs for review.

[amit]

did anyone find the solution, i am also facing the same issue

this is the part of log, where it is failing, inf file  is present still it failed

DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-1393529485-3094145746-2189747129-795989\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components\{88989577-754A-494A-8080-09B5A9833C44} (User's SID: 'S-1-5-21-1393529485-3094145746-2189747129-795989') ...
DIFXAPP: INFO: ENTER: DriverPackageInstallW
DIFXAPP: WARNINGRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
DIFXAPP: INFO: Installing INF file 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprvamgr\jnprvamgr.inf' (Plug and Play).
DIFXAPP: INFO: Looking for Model Section ...
DIFXAPP: INFO: Installing devices with Id "jnprvamgr" using INF "C:\WINDOWS\System32\DriverStore\FileRepository\jnprvamgr.inf_amd64_b3434d97a4f3ed82\jnprvamgr.inf".
DIFXAPP: INFO: ENTER UpdateDriverForPlugAndPlayDevices...
DIFXAPP: ERROR: RETURN UpdateDriverForPlugAndPlayDevices. (Error code 0x5B4: This operation returned because the timeout period expired.)
DIFXAPP: ERROR: Installation failed. (Error code 0x5B4: This operation returned because the timeout period expired.)
DIFXAPP: ERROR: PnP Install failed. (Error code 0x5B4: This operation returned because the timeout period expired.)
DIFXAPP: INFO: Attempting to rollback ...
DIFXAPP: INFO: No devices to rollback
DIFXAPP: INFO: Successfully removed '{88989577-754A-494A-8080-09B5A9833C44}' from reference list of driver store entry 'C:\WINDOWS\System32\DriverStore\FileRepository\jnprvamgr.inf_amd64_b3434d97a4f3ed82\jnprvamgr.inf'
DIFXAPP: INFO: Successfully deleted driver store entry 'C:\WINDOWS\System32\DriverStore\FileRepository\jnprvamgr.inf_amd64_b3434d97a4f3ed82\jnprvamgr.inf'.
DIFXAPP: INFO: Successfully deleted properties for driver store entry 'C:\WINDOWS\System32\DriverStore\FileRepository\jnprvamgr.inf_amd64_b3434d97a4f3ed82\jnprvamgr.inf'.
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x5B4)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprvamgr\jnprvamgr.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x5B4
DIFXAPP: RETURN: InstallDriverPackages() 1460 (0x5B4)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (74:C0) [14:24:22:311]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (74:C0) [14:24:22:312]: User policy value 'DisableRollback' is 0
MSI (s) (74:C0) [14:24:22:312]: Machine policy value 'DisableRollback' is 0
Action ended 14:24:22: InstallExecute. Return value 3.

[[email protected]]

Can you please uninstall the Antivirus and test again?

[amit]

this is working on more than 8000 machines, dont think antivirus is stopping it

[Yaron]

go to C:\Users\<profile>\AppData\Roaming\Pulse Secure\setup client

run uninstall.exe

afterwards you will be able to tun the new clinet without rollbak

[[email protected]]

@amit From the logs, it seems like jnprvamgr (Juniper Network Virtual Adapter Manager) driver installation is getting timed-out which is very weird, as I have seen jnprvamgr gets installed in many cases where jnprva would be time-out and mostly the issue is related to third-party S/W or drivers.

Can you please PM the pnputil /e and driverquery /FO list /v output by running it in cmd? preferrably, append these outputs to a text file using the redirection operation >> (outputfile.txt).

[amit]

I tried uninstall from appdata uninstall.exe, still no luck

[amit]

unable to attach the output file andit is not allowing to copy the content due to characters limit 

[Ramesh1]

I am also facing same issue for last 10 days. Unable to intsall the Pulse Secure app on windows 10

[Ramesh1]

It is very frustating that Pulse Secure is not having any soultion for this.