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Pulse secure 5.3.4 connects then disconnects every 5 seconds

Occasional Visitor

Pulse secure 5.3.4 connects then disconnects every 5 seconds

Hi all,

 

Im trying to acccess pulse secure and the screen shows connecting/connected/disconnecting/disconnected every 5 seconds and keeps changing despite me not touching.

 

I am on a home wifi running windows 10 on a lenovo laptop.

1 REPLY 1
Moderator
Moderator

Re: Pulse secure 5.3.4 connects then disconnects every 5 seconds

I have seen this behavior on some machines if we are utilising SAM access feature, which we can fix by enabling/disabling the "Fallback to TDI driver" option under the user role.

 

Can you please provide the Pulse Client logs from the affected machine for confirmation?

 

Pulse Client Logs:

 

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "issue"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue.
5. File >> Logs >> Save as.

Pulse Connect Secure Certified Expert