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Pulse secure 5.3.4 connects then disconnects every 5 seconds

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Occasional Visitor

Pulse secure 5.3.4 connects then disconnects every 5 seconds

Hi all,

 

Im trying to acccess pulse secure and the screen shows connecting/connected/disconnecting/disconnected every 5 seconds and keeps changing despite me not touching.

 

I am on a home wifi running windows 10 on a lenovo laptop.

5 REPLIES 5
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Moderator

Re: Pulse secure 5.3.4 connects then disconnects every 5 seconds

I have seen this behavior on some machines if we are utilising SAM access feature, which we can fix by enabling/disabling the "Fallback to TDI driver" option under the user role.

 

Can you please provide the Pulse Client logs from the affected machine for confirmation?

 

Pulse Client Logs:

 

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "issue"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue.
5. File >> Logs >> Save as.

PCS Expert
Pulse Connect Secure Certified Expert
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Occasional Contributor

Re: Pulse secure 5.3.4 connects then disconnects every 5 seconds

Hello, we are having huge issues with a memory leak in PS 9.1R8, could you tell me where I can find documentation to edit the connstore.dat file or could you tell me how to change this option: "Fallback to TDI driver" under the user role as you mentioned on your post.
Thanks in advance for your time.

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Moderator

Re: Pulse secure 5.3.4 connects then disconnects every 5 seconds

@jricardo TDI driver fallback has to be enabled on the VPN server, users >> user roles >> (role) >> SAM >> options >> Enable TDI fallback.

PCS Expert
Pulse Connect Secure Certified Expert
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Occasional Contributor

Re: Pulse secure 5.3.4 connects then disconnects every 5 seconds

r@yElr3y Is there a way to enable the TDI driver from the user side? Maybe editing the connstore.dat file?

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Moderator

Re: Pulse secure 5.3.4 connects then disconnects every 5 seconds

@jricardo Unfortunately, there is no option available on the user side for that.

 

Connstore is just a database for storing info regarding the pulse client  and its connections.

 

Fallback to TDI = 0 or 1 value would be sent by the VPN server, which would make the Pulse Client to load the TDI driver (1) or WFP driver (0) for SAM usage.

PCS Expert
Pulse Connect Secure Certified Expert