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Pulse secure juniper networks virtual adapter missing

amhBlore
Occasional Contributor

Pulse secure juniper networks virtual adapter missing

The VPN is stuck at securing connection. The network adapter not listed. Only the adapter manager is listed. Tried repair & reinstall the VPN software. No change. No other VPN software installed. Disabled Windows defender AV & firewall, no change.  Cisco IP communicator not installed. Version 5.1.10 (5655). Windows 10 Enterprise Version 1909 OS build 18363.1556. Looks like the adapter installation failed. Logs below

 

>>> [SetupCopyOEMInf - C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_80b297ba301623ad\jnprva.inf]
>>> Section start 2021/05/14 05:32:37.177
cmd: C:\Windows\System32\MsiExec.exe -Embedding 4DF9B71A015E446A55AB2D8B9FE48A26 E Global\MSI0000
inf: Copy style: 0x00000008
inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\jnprva.inf_amd64_80b297ba301623ad\jnprva.inf
inf: Published Inf Path: C:\WINDOWS\INF\oem27.inf
<<< Section end 2021/05/14 05:32:37.177
<<< [Exit status: FAILURE(0x00000050)]

6 REPLIES 6
zanyterp
Moderator

Re: Pulse secure juniper networks virtual adapter missing

are you able to test with a newer release of the software?
amhBlore
Occasional Contributor

Re: Pulse secure juniper networks virtual adapter missing

No. This is a laptop provided by my office & I am working from home. The latest version is not yet approved for deployment by the IT dept. So cannot install it. The IT guys tried to help but no solution yet. They are saying to reinstall  the OS which is a pain. Takes quite a bit of effort to bring back to the original state what with so much data & software to restore.

Tried if the latest Windows updates would help. No success

amhBlore
Occasional Contributor

Re: Pulse secure juniper networks virtual adapter missing

Tried the latest version 9.1.11 (8575). Same issue, no change. Driver installation logs seems to be fine. No errors reported. But the Virtual Adapter is still missing in the network adapter list.

amhBlore
Occasional Contributor

Re: Pulse secure juniper networks virtual adapter missing

The version number mentioned in my very first post is wrong. It should be 9.1.10 (5655)

amhBlore
Occasional Contributor

Re: Pulse secure juniper networks virtual adapter missing

After searching thru the events, the following event is recorded.  

The connection <ID> encountered an error: Network error Peer address: <ID>

 

The peer address ID is blank. Not sure what it signifies. Somebody please help !!!

r@yElr3y
Moderator

Re: Pulse secure juniper networks virtual adapter missing

@amhBlore Connection stuck at "Securing connection" will happen if the tunnel manager is not able to bring up the virtual adapter.

 

Can you please check if the following service status by executing the below command:

sc query jnprvamgr

sc query jnprns

sc query jnprva


# What AV is installed?

# Do you see the jnprva.sys file under C:\Windows\System32\drivers?

PCS Expert
Pulse Connect Secure Certified Expert