PulseSecure 9.1.4 on Windows 10 not even asking for password

[amueller]

I have a WIn10 box in which PulseSecure 9.1.4 doesn't event get to a pount where it would ask for a password for a VPN connection. It just sits there with an active Cancel button, nothing else.

My suspicion is that it maybe picks the wrong adapter/interface, on that box, there are many, WiFi, LAN, virtual adapters for Hyper-V etc. However, no other VPN client I'm using on this box (Wireguard, OpenVPN, Speedify) has any issues. Of course these connections are off when I attempt to connect with PulseSecure.

Any idea how to solve this?

[zanyterp]

can you test with a newer version of the client? it is possible there are restrictions on the appliance that prevent login from older releases

alternately, are you able to connect to the web interface and complete login?

[amueller]

My current "workaround" is to use Ubuntu running in Hyper-V on the same WIndows 10 box and connecting from there with Pulse-linux-9.1r11.0-64bit.deb - so I don't think that there is a server side restriction in regards to 9.1.

As for a newer version: 9.1 is what I have received from the guys I need to connect to and that version apparently works fine for their other clients. So I guess there's something peculiar about my Win10 environment...

[zanyterp]

thank you for the update; can they give you the same release for windows as they gave you for linux?

[amueller · Accepted solution]

Not quite, but meanwhile they sent me a new version (ps-pulse-win-9.1r9.0-b4983-64bitinstaller.msi) which solves the problem on my Win10 box.

[zanyterp]

glad to hear that a solution was identified