cancel
Showing results for 
Search instead for 
Did you mean: 

Pusle will not connect on Mac os Catalina

Highlighted
Frequent Visitor

Pusle will not connect on Mac os Catalina

I recently switched from pc to mac. i have a new macbook air running the latest version of Catalina. i downloaded pulse secure 9.1.3 and set up my connection to srx firewall like i did on my pc. it starts to connect and asks me for my login creds. i put them in and it then ask me to ok the certificate which i do. after that it gets stuck in a loop of connecting and disconnecting. 

 

the logs show the following. 

 

Process: dsAccessService [12127]
Path: /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService
Identifier: dsAccessService
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [1]
Responsible: dsAccessService [12127]
User ID: 0

Date/Time: 2019-12-27 09:39:57.828 -0600
OS Version: Mac OS X 10.15.2 (19C57)
Report Version: 12
Bridge OS Version: 4.2 (17P2551)
Anonymous UUID: EAD26DA8-058C-E3D4-CB61-92500446C515

Sleep/Wake UUID: 4FBEDD40-8C26-456F-9768-96D29569B8DE

Time Awake Since Boot: 110000 seconds
Time Since Wake: 7600 seconds

System Integrity Protection: enabled

Crashed Thread: 18

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffff00000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [12127]

VM Regions Near 0xffffffff00000000:
--> shared memory 00007ffffff42000-00007ffffff43000 [ 4K] r-x/r-x SM=SHM

Tags (2)