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RDP session is lost with the following informations in the Pulse Secure Client

SOLVED
GuillaumeG
New Contributor

RDP session is lost with the following informations in the Pulse Secure Client

On Ubuntu 20.04, with the client version 9.1.11.6725, I got the following logs.

Could you explain them ?

 

00181,09 2021/05/04 14:09:11.614 3 root /opt/pulsesecure/bin/pulsesecure iveConnectionMethod p0756 t1AF6 componentList.cpp:722 - 'iveConnectionMethod' No components require upgrading. Done
00185,09 2021/05/04 14:09:26.333 2 root /opt/pulsesecure/bin/pulsesecure iveConnectionMethod p0756 t1AFC engine.cpp:390 - 'ipsec' keep alive failed for ESP tunnel in:0xA1C0414E, out:0x97763747
00144,09 2021/05/04 14:09:26.333 2 root /opt/pulsesecure/bin/pulsesecure iveConnectionMethod p0756 t1AFC esp.cpp:90 - 'ipsec' Cleaning up sa 0xA1C0414E
00144,09 2021/05/04 14:09:26.333 3 root /opt/pulsesecure/bin/pulsesecure iveConnectionMethod p0756 t1AFC tunnel.cpp:693 - 'ipsec' Switching to NCP mode
00151,09 2021/05/04 14:09:26.334 3 root /opt/pulsesecure/bin/pulsesecure iveConnectionMethod p0756 t1AFC tunnel.cpp:261 - 'ipsec' send kmp message 303 size 13
00217,09 2021/05/04 14:09:26.334 3 root /opt/pulsesecure/bin/pulsesecure ConnectionStore p0756 t1AFC ConnectionStoreService.cpp:955 - 'ConnectionStoreService' getConnectionInfoWithContext ive:c522f65fae664576844d70cce342c5a8
00231,09 2021/05/04 14:09:26.334 3 root /opt/pulsesecure/bin/pulsesecure ConnectionStore p0756 t1AFC ConnectionStoreService.cpp:971 - 'ConnectionStoreService' getConnectionInfoInternal for type [ive] id [c522f65fae664576844d70cce342c5a8]

 

After several seconds, connection come back.

But it's quite hard to be efficient with.

 

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
GuillaumeG
New Contributor

Re: RDP session is lost with the following informations in the Pulse Secure Client

The port 443 was redirected by my router to expose a home server.

This configuration was present a long time ago and I didn't get so many session lost.

I solved the problem by changing the redirection.

 

View solution in original post

3 REPLIES 3
zanyterp
Moderator

Re: RDP session is lost with the following informations in the Pulse Secure Client

it indicates the connection was interrupted from your local machine to the vpn and then it could not re-establish the connection
does it happen all the time or intermittently?
GuillaumeG
New Contributor

Re: RDP session is lost with the following informations in the Pulse Secure Client

With a wired connection, I would say intermittently and more frequently than with a shared 4G connection. But even with 4G, I lost sessions.

Are there ports and protocols I could check on my local network for the wired connection ?

Which informations from the log file could be interesting ?

GuillaumeG
New Contributor

Re: RDP session is lost with the following informations in the Pulse Secure Client

The port 443 was redirected by my router to expose a home server.

This configuration was present a long time ago and I didn't get so many session lost.

I solved the problem by changing the redirection.

 

View solution in original post