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RSA key fingerprint changed on my SRX

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RSA key fingerprint changed on my SRX

The RSA key fingerprint changed on my SRX and my Pulse Secure Desktop Client no longer connects. I've uninstalled the desktop client v5.1r5 and installed v5.2r3. I've used the "forget saved settings" feature and I uninstalled again and chose no when question about saving all current Pulse Secure configuration settings.

When I check the logs from before and after all of these attempts it appears that I am using the same firewall ID and that I fail autentication and get a Network Error. I believe that the RSA key fingerprint needs to be deleted off of my machine so that I can add a clean connection and use the new key. Logs below and any thoughts would be appreciated. Currently back on v5.1r5 last know working version on Windows7.


00189,09 2016/07/12 15:20:44.463 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:688 - 'JamUI' Notification of connection status update: '' (firewall:b6a51e547db7f74e8a65d5124683968c)
00137,09 2016/07/12 15:20:44.463 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:689 - 'JamUI' Connection Status: Connecting
00225,09 2016/07/12 15:20:44.463 3 SYSTEM dsAccessService.exe ConnectionManager p9064 t2220 PolicyEvaluator.cpp:56 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00234,09 2016/07/12 15:20:44.463 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:718 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (firewall:b6a51e547db7f74e8a65d5124683968c)
00333,09 2016/07/12 15:20:44.463 3 SYSTEM dsAccessService.exe ConnectionManager p9064 t2220 ConnectionEntry.cpp:1065 - 'ConnectionManager' onNetworkChange(firewall:b6a51e547db7f74e8a65d5124683968c), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00189,09 2016/07/12 15:20:44.463 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:688 - 'JamUI' Notification of connection status update: '' (firewall:b6a51e547db7f74e8a65d5124683968c)
00137,09 2016/07/12 15:20:44.463 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:689 - 'JamUI' Connection Status: Connecting
00225,09 2016/07/12 15:20:44.463 3 SYSTEM dsAccessService.exe ConnectionManager p9064 t2220 PolicyEvaluator.cpp:56 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00234,09 2016/07/12 15:20:44.463 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:718 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (firewall:b6a51e547db7f74e8a65d5124683968c)
00333,09 2016/07/12 15:20:44.463 3 SYSTEM dsAccessService.exe ConnectionManager p9064 t2220 ConnectionEntry.cpp:1065 - 'ConnectionManager' onNetworkChange(firewall:b6a51e547db7f74e8a65d5124683968c), manual: 1, hasIp: 1, connect: 0/1, disconnect: 1/0, machineSuspended: 0, connSuspended: 0, context: 1, identity: user, state kStateConnecting
00164,09 2016/07/12 15:20:45.695 1 SYSTEM dsAccessService.exe vpnAccessMethod p9064 t19A4 HttpClient.cpp:367 - 'vpnAccessMethod' WinHttpSendRequest failed with error 12029
00194,09 2016/07/12 15:20:45.695 1 SYSTEM dsAccessService.exe vpnAccessMethod p9064 t19A4 vpnAuthListener.cpp:33 - 'vpnAccessMethod' Authentication failed with system error: 12029, catalogue error 1453
00166,09 2016/07/12 15:20:45.695 1 SYSTEM dsAccessService.exe vpnAccessMethod p9064 t19A4 vpnAccessInstance.cpp:381 - 'vpnAccessMethod' vpnAccessMethod failed authentication
00189,09 2016/07/12 15:20:45.695 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:688 - 'JamUI' Notification of connection status update: '' (firewall:b6a51e547db7f74e8a65d5124683968c)
00133,09 2016/07/12 15:20:45.695 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:689 - 'JamUI' Connection Status: Failed
00188,09 2016/07/12 15:20:45.695 1 SYSTEM dsAccessService.exe ConnectionStore p9064 t12D4 DsidCache.cpp:184 - 'ConnectionStore' Can't find userdata for connection b6a51e547db7f74e8a65d5124683968c
00234,09 2016/07/12 15:20:45.695 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:718 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (firewall:b6a51e547db7f74e8a65d5124683968c)
00145,09 2016/07/12 15:20:45.695 3 username Pulse.exe Pulse p5904 t23CC JamTrayWindow.cpp:413 - 'JamUI' Tray state updated - State: Connection failed (6)
00218,09 2016/07/12 15:20:45.726 3 username Pulse.exe Pulse p5904 t23CC trayiconimpl.h:98 - 'JamUI' SetBalloonTooltipText Your connection has failed.
Connection: Home
Reason: Network error.
Click here for more information.

00189,09 2016/07/12 15:20:45.742 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:688 - 'JamUI' Notification of connection status update: '' (firewall:b6a51e547db7f74e8a65d5124683968c)
00145,09 2016/07/12 15:20:45.742 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:689 - 'JamUI' Connection Status: Waiting to connect
00234,09 2016/07/12 15:20:45.742 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:718 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (firewall:b6a51e547db7f74e8a65d5124683968c)
00225,09 2016/07/12 15:20:46.896 3 SYSTEM dsAccessService.exe ConnectionManager p9064 t2220 PolicyEvaluator.cpp:56 - 'ConnectionManager' PolicyEvaluator::evaluate policy [] auto kEvalResultInvalid connect 0 disconnect 1 transition 0
00301,09 2016/07/12 15:20:46.896 3 SYSTEM dsAccessService.exe ConnectionManager p9064 t2220 ConnectionEntry.cpp:892 - 'ConnectionManager' onManualConnectStateChange(firewall:b6a51e547db7f74e8a65d5124683968c), manual: 0, connect: 0/0, disconnect: 1/1, machineSuspended: 0, context: 1, state kStateReconnecting
00211,09 2016/07/12 15:20:46.896 3 SYSTEM dsAccessService.exe ConnectionManager p9064 t2220 ConnectionEntry.cpp:539 - 'ConnectionManager' disconnecting firewall:b6a51e547db7f74e8a65d5124683968c, reason: user start/stop
00205,09 2016/07/12 15:20:46.912 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:582 - 'JamUI' Notification of updated or new connection from store: 'Home' (firewall:b6a51e547db7f74e8a65d5124683968c)
00189,09 2016/07/12 15:20:46.943 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:688 - 'JamUI' Notification of connection status update: '' (firewall:b6a51e547db7f74e8a65d5124683968c)
00140,09 2016/07/12 15:20:46.943 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:689 - 'JamUI' Connection Status: Disconnecting
00234,09 2016/07/12 15:20:46.943 3 username Pulse.exe Pulse p5904 t23CC JamConnectionModel.cpp:718 - 'JamUI' TNC data received from status ID:65535, bRemediation:0, bAutoremediation 0, Policysize:0 (firewall:b6a51e547db7f74e8a65d5124683968c)
00149,09 2016/07/12 15:20:46.943 3 username Pulse.exe Pulse p5904 t23CC JamTrayWindow.cpp:413 - 'JamUI' Tray state updated - State: No active connections (1)
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Re: RSA key fingerprint changed on my SRX

The logs indicate that there is a lack of local connection; does this happen in all locations and with both wireless & wired connections?