Unable to launch PulseSecure on MacOS

[A.D]

Good Morning,

Guys i have problems to launch PulseSercure on MacOs Mojave.

I Installed the Version 5.3.6.1769, as soon as i want to connect via Safari, it tells me

(Missing certificate. Check that your certificate is valid and up-to-date, and try again.)

How do i add this one on mac??

I m a Windows user and have 0 clue about Mac are here also a MMC Consol where i can create on or how does it work ?

Pls help me.

Ty for far  

[Ray]

Hi @A.D ,

Please follow the below steps to add user certificate on the Mac machine:

1. Get the user certificate (with private key i.e. p12/pfx file)
2. Navigate to Finder > Applications > Utilities > Keychain Access
3. Select ‘System’ in the left-hand column.
4. Open ‘File > Import Items’ and import the ‘user certificate (with private key)’ files into the ‘System’ keychain.
5. The certificate should now show with a red X. That means it is untrusted. To provide trust, double-click the certificate. Under "Trust", change the setting at the top (When using this certificate) to "Always Trust".

[A.D]

Hello @Ray 

i did it like you told me to but it still didnt work.

any other Ideas or is it possible that you check it remote somehow?

maybe i m doing it wrong

[Ray]

Hello @A.D ,

Can you please PM me the screenshot of the certificate which you have uploaded to the keychain access?

Thanks,
Ray.

[Ray]

Hi @A.D ,

Please replicate and provide the Pulse Client debug logs for review:

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "any.string"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue i.e wait until the missing cert error message to show up.
5. File >> Logs >> Save as.

Thanks,
Ray.