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Unable to launch PulseSecure on MacOS

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A.D
New Contributor

Unable to launch PulseSecure on MacOS

Good Morning,

 

Guys i have problems to launch PulseSercure on MacOs Mojave.

I Installed the Version 5.3.6.1769, as soon as i want to connect via Safari, it tells me

(Missing certificate. Check that your certificate is valid and up-to-date, and try again.)

 

How do i add this one on mac??

I m a Windows user and have 0 clue about Mac are here also a MMC Consol where i can create on or how does it work ?

 

Pls help me.

 

Ty for far  

4 REPLIES 4
Moderator
Moderator

Re: Unable to launch PulseSecure on MacOS

Hi @A.D ,

 

Please follow the below steps to add user certificate on the Mac machine:

 

  1. Get the user certificate (with private key i.e. p12/pfx file)
  2. Navigate to Finder > Applications > Utilities > Keychain Access
  3. Select ‘System’ in the left-hand column.
  4. Open ‘File > Import Items’ and import the ‘user certificate (with private key)’ files into the ‘System’ keychain.
  5. The certificate should now show with a red X. That means it is untrusted. To provide trust, double-click the certificate. Under "Trust", change the setting at the top (When using this certificate) to "Always Trust".
Pulse Connect Secure Certified Expert
A.D
New Contributor

Re: Unable to launch PulseSecure on MacOS

Hello @Ray 

 

i did it like you told me to but it still didnt work.

any other Ideas or is it possible that you check it remote somehow?

maybe i m doing it wrong

Moderator
Moderator

Re: Unable to launch PulseSecure on MacOS

Hello @A.D ,

 

Can you please PM me the screenshot of the certificate which you have uploaded to the keychain access?

 

Thanks,
Ray.

Pulse Connect Secure Certified Expert
Moderator
Moderator

Re: Unable to launch PulseSecure on MacOS

Hi @A.D ,

 

Please replicate and provide the Pulse Client debug logs for review:

 

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "any.string"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue i.e wait until the missing cert error message to show up.
5. File >> Logs >> Save as.

 

Thanks,
Ray.

Pulse Connect Secure Certified Expert