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Upgrade Client stuck at 50% then fails on Windows 10

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New Member

Upgrade Client stuck at 50% then fails on Windows 10

I work for Fluor.

When I Connected recently to work from my win 10 laptop the client said there was an upgrade.

When I Click Upgrade the popup says:

Downloading Pulse Secure

Download 50% Complete

 

It sits there and eventually says:

Failed to download the application.

Please sign in and try again.

If problem continues contact system admin.

 

My Currrent Version is: 5.3.4  (1183)

 

Ive tried many times with no luck.

4 REPLIES 4
Moderator

Re: Upgrade Client stuck at 50% then fails on Windows 10

Please replicate the issue and provide the debuglogs for review which help us identify the root cause.

 

Pulse Client Logs:

 

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "upgrade-issue"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue i.e. choose to upgrade the client and wait for it fail.
5. File >> Logs >> Save as.

PCS Expert
Pulse Connect Secure Certified Expert
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Frequent Visitor

Re: Upgrade Client stuck at 50% then fails on Windows 10

Do we have any finding and solution on this ??

My VPN gateway running on 9.1.R6 and Client on 9.0.6 , having same issue on Windows 10

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New Member

Re: Upgrade Client stuck at 50% then fails on Windows 10

Same issue here

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Contributor

Re: Upgrade Client stuck at 50% then fails on Windows 10

Hi rahul.ce123@gmail.com , @finblue  
not sure which versions you are on, but below KB is worth a try

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44485/?kA13Z000000L3KJ 

 

Cheers!