Upgrade Client stuck at 50% then fails on Windows 10

[pulseuser007]

I work for Fluor.

When I Connected recently to work from my win 10 laptop the client said there was an upgrade.

When I Click Upgrade the popup says:

Downloading Pulse Secure

Download 50% Complete

It sits there and eventually says:

Failed to download the application.

Please sign in and try again.

If problem continues contact system admin.

My Currrent Version is: 5.3.4  (1183)

Ive tried many times with no luck.

[r@yElr3y]

Please replicate the issue and provide the debuglogs for review which help us identify the root cause.

Pulse Client Logs:

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "upgrade-issue"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue i.e. choose to upgrade the client and wait for it fail.
5. File >> Logs >> Save as.

[rahul.ce123@gmail.com]

Do we have any finding and solution on this ??

My VPN gateway running on 9.1.R6 and Client on 9.0.6 , having same issue on Windows 10

[finblue]

Same issue here

[shbeuving]

Hi rahul.ce123@gmail.com , @finblue  
not sure which versions you are on, but below KB is worth a try

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44485/?kA13Z000000L3KJ 

Cheers!