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Upgrade Client stuck at 50% then fails on Windows 10

New Member

Upgrade Client stuck at 50% then fails on Windows 10

I work for Fluor.

When I Connected recently to work from my win 10 laptop the client said there was an upgrade.

When I Click Upgrade the popup says:

Downloading Pulse Secure

Download 50% Complete

 

It sits there and eventually says:

Failed to download the application.

Please sign in and try again.

If problem continues contact system admin.

 

My Currrent Version is: 5.3.4  (1183)

 

Ive tried many times with no luck.

1 REPLY 1
Moderator
Moderator

Re: Upgrade Client stuck at 50% then fails on Windows 10

Please replicate the issue and provide the debuglogs for review which help us identify the root cause.

 

Pulse Client Logs:

 

1. Open Pulse Client.
2. File >> Logs >> Annotate >> "upgrade-issue"
3. File >> Logs >> Log level >> Detailed.
4. Replicate the issue i.e. choose to upgrade the client and wait for it fail.
5. File >> Logs >> Save as.

Pulse Connect Secure Certified Expert